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Moscow implements crowdsourced ideas to improve communal living

The E-Home crowdsourcing project is a communication service provided to residents of apartment buildings in Moscow.

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Moscow has announced it intends to implement 342 ideas received from its citizens through a crowdsourcing initiative.

 

The E-Home crowdsourcing project is a communication service provided to residents of apartment buildings in the Russian capital and seeks to enable them to better participate in the management of the property they live in.

 

Critical updates

 

The platform aims to bring together property managers, residents and the city and can be used to: conduct surveys; facilitate communication between tenants and property management; deliver information about homes and communities through apps, e-mail or text messages; share and receive critical updates; and organise residential meetings.

 

More than 11,000 people took part in the project with some 2,000 suggestions received across several categories, including app and site functionality; and residents’ directory which comprises “apartment living”, “the home” and “the yard”.

 

“Arguably, the most significant feature of the platform is the fact that it has been designed based on citizen feedback.”

 

The projects chosen to be implemented are those which received the most support from participants.

 

Scaling citizen engagement

 

“Shared public and residential spaces have a significant impact on the quality of life. It is important that citizens experience comfort in their homes, that communal lights function properly, that courtyards and gardens be kept clean and tidy,” said Eduard Lysenko, a minister in Moscow’s government and head of the city’s Department of Information Technologies (DIT).

 

“As such, it is essential that residents are able to communicate directly with those charged with the management of their homes. Due to the number of people involved, however, this is no easy task.”

 

He continued: “E-Home works to unite all stakeholders on one platform, helping to facilitate coordination among them, as well as directly with the city. Arguably, the most significant feature of the platform is the fact that it has been designed based on citizen feedback.”

 

E-Home works to unite all stakeholders on one platform, helping to facilitate coordination among them, as well as directly with the city.

 

The DIT reports that in the past five years it has introduced more than 1,000 systems and services and hopes to meet a target of launching 300 new projects annually.

 

It has also digitalised 166 state services and developed 178 portals, including the official mayor and Government of Moscow website, mos.ru.

 

With the participation of approximately 194,000 citizens, 20 crowdsourcing projects have also been implemented over the last four years.

 

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