22 - 26 June 2026: Find out more
BUILD YOUR OWN
RESOURCE LIBRARY
Opinions
Securing lighting: protecting the backbone of connected cities Sponsored by Paradox Engineering
AI’s next stop: transforming urban transportation responsiblySponsored by Microsoft
Salt Lake City launches one-stop digital service tool
MySLC allows users to request a wide variety of services and also features location mapping technology to allow for additional specificity to be included.
Salt Lake City has launched mySLC, a one-stop online communication and knowledge hub digital tool for residents to submit requests and provide feedback.
It also features location mapping technology to allow for additional specificity to be included in users’ requests and reports, ensuring that reported issues are within the City’s jurisdiction.
Centralised online hub
MySLC centralises where people who live, work, and spend time in Salt Lake City can request a wide variety of services, report non-emergency issues, and share comments with City staff and officials.
Available as a mobile app and dedicated website, mySLC is accessible on smartphones, tablets, laptops, and desktops, giving people more options for communicating through their preferred method.
“The new mySLC platform is easier to use and gives Salt Lakers more visibility into how City staff are actively addressing their concerns”
It replaces the City’s previous reporting system, SLC Mobile, and brings additional user benefits such as expanded request categories, enhanced in-app language translation, and a library of reference articles on more than 120 City-related topics. MySLC also allows registered users to more closely track the status of their submitted reports, requests, and comments.
“At the end of the day, our job as a city government is to be responsive to residents and their needs,” said mayor Erin Mendenhall. “The new mySLC platform is easier to use and gives Salt Lakers more visibility into how City staff are actively addressing their concerns.”
Read More
Common issues that can be reported in mySLC include: potholes, graffiti, encampments, abandoned personal belongings and illegal parking. Many City services can also be requested through mySLC, including: public snow removal, new street signs, bike rack installation and seasonal green waste container.
MySLC’s location mapping technology also allows for additional specificity to be included in users’ requests and reports, ensuring that reported issues are within the City’s jurisdiction.
This mapping feature, along with the option for users to include photos and PDF attachments with their submissions, enables City staff to better understand the exact nature of users’ requests and reports. Such up-front information allows City staff to address each case more efficiently.
Why not try these links to see what our SmartCitiesWorld AI can tell you.
(Please note this is an experimental service)
How does mySLC improve citizen engagement in Salt Lake City?What benefits does location mapping technology provide in mySLC?How does mySLC enhance communication between residents and city staff?In what ways does mySLC support inclusivity through language translation?How can users track the status of their requests on mySLC?Latest Summit Speakers
(22-26 June)
Latest City Profile
SmartCitiesWorld Newsletters (Daily/Weekly)
You may also like these related articles...
BECOME A MEMBER
© 2026 SmartCitiesWorld
Smart Cities World Ltd, 37 Lombard Street, London, EC3V 9BQ