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Virginia university launches paratransit service
Powered by TRC Pingo platform, RamsLink provides registered riders with direct, point-to-point transportation to help meet temporary and long-term mobility needs.
At a glance
Who: Virginia Commonwealth University; the Routing Company (TRC).
What: The university is launching a paratransit service designed to expand accessible transportation for students, faculty and staff across the university’s Monroe Park and MCV campuses.
Why: RamsLink provides registered riders with direct, point-to-point transportation to help meet temporary and long-term mobility needs.
Where: Across VCU’s two primary campuses: Monroe Park and MCV.
Virginia Commonwealth University, located in Richmond, Virginia, has announced the launch of RamsLink, a paratransit service designed to expand accessible transportation for students, faculty and staff across the university’s Monroe Park and MCV campuses.
Powered by the Routing Company’s Pingo platform, RamsLink provides registered riders with direct, point-to-point transportation to help meet temporary and long-term mobility needs.
Specialised campus transportation
Riders can schedule and manage RamsLink trips through the Ride Pingo app, providing a simple digital experience for accessing specialised campus transportation. RamsLink comes as an addition to other Pingo powered campus services at VCU: RamSafe point-to-point late night campus transportation; and RamRide shuttle services that have provided nearly 2.5 million trips since 2024.
During academic semesters, RamsLink operates Monday through Friday from 8am to 5pm, with trips scheduled in advance. The service complements VCU’s broader transportation network while providing a mobility option specifically designed around the needs of eligible riders.
“This is exactly what modern paratransit should do: make transportation easier to access and manage while giving operators the technology they need to deliver a reliable, responsive service”
“We are dedicated to supporting the VCU community and connecting our students and campuses through accessible services,” said Josh Stone, executive director of VCU Parking and Transportation. “Given the unique transportation demands across our two campuses, we’re excited to offer RamsLink to better meet the needs of our community through specialised, point-to-point service.”
VCU’s two primary campuses create distinct transportation needs. The Monroe Park Campus sits in Richmond’s historic Fan District and serves as the centre of much of the university’s academic and student life, while the MCV Campus is home to VCU’s health sciences schools and VCU Medical Centre. RamsLink provides specialised point-to-point transportation to help eligible members of the VCU community navigate between and within these campus environments.
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“Accessible transportation is fundamental to ensuring that everyone can fully participate in campus life,” said James Cox, CEO of the Routing Company. “VCU offers RamsLink around the needs of its community, and we’re proud that Pingo is helping make that vision possible.
“This is exactly what modern paratransit should do: make transportation easier to access and manage while giving operators the technology they need to deliver a reliable, responsive service.”
“Given the unique transportation demands across our two campuses, we’re excited to offer RamsLink to better meet the needs of our community through specialised, point-to-point service”
RamsLink supports riders with a range of temporary and long-term mobility needs. VCU reports it has established multiple registration pathways for eligible students, faculty and staff, including individuals with temporary mobility needs, ADA placards and qualifying long-term disabilities.
Through Ride Pingo, registered riders can manage their transportation from a familiar digital interface, while TRC’s platform provides the technology behind scheduling and service delivery. Pingo is designed to support flexible transportation models including paratransit, on-demand, fixed-route, flex-route and multimodal services.
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What is RamsLink, and who can use the new paratransit service?How can registered riders schedule and manage RamsLink trips?Which VCU campuses does RamsLink serve?When does RamsLink operate during academic semesters?How does RamsLink complement VCU’s RamSafe and RamRide services?Connectivity & DataData marketplace/PlatformGovernance and Citizeninclusivitylogisticsmobilitymobility-as-a-serviceRoad
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