ALE recognised for its digital edge

ALE, operating under the Alcatel-Lucent Enterprise brand, has been named a winner of the 2017 Digital Edge 50 Award for its connected products data programme.

The Digital Edge 50 Award is regarded as an honour of digital innovation. Through digital technologies such as mobile, analytics, artificial intelligence (AI), the Internet of Things (IoT) and cloud, award winners see business results that indicate a true digital edge.

Selected by a panel of industry experts and business and technology executives, winning applications are driving greater customer engagement, higher sales conversions and new products, as well as revenue and profit growth.

ALE’s initiative, internally titled Connected Products and Data Lake, was recognised for connecting IT with data, processes and people for improved internal efficiency, strengthened customer and channel partner relationships and new business models.

ALE has piloted three analytics based solutions with customers creating real-time proactive maintenance detection and asset and system resources inventory reports to help track service.

By connecting digital infrastructure and the data extracted from it, ALE said it is leveraging new insights to deliver more informed business solutions and models that support ALE partner and customer digital business needs.

Relevant product and usage information is delivered automatically to a cloud-based data lake. The stored data is then mined to provide fast, accurate information to partners and customers, improving visibility, automating asset management and delivering proactive services.

“This innovative project brings a complete 360° view of infrastructure assets, capacity and performance to customers and partners managing LAN, WLAN or VoIP solutions,” said Jacques Goudet, CIO, ALE.

“We achieved these insights from the data pool by aggregating information gathered from connected products and the intelligence embedded within our Information Systems. The true value comes from the insights delivered from the data, analytics and dashboards, optimising the costs, usage and obsolescence of LAN and VoIP infrastructure.”

ALE’s analytics based solutions are as follows:

A networking infrastructure pay-per-use model with the Network on Demand solution;

New insights enable channel partners to provide remote maintenance via connected ALE products and the data they deliver, resulting in savings of time and operational maintenance from partners’ support staff;

ProActive Lifecycle Management helps minimise risk to the network due to outdated operating system, end of support hardware, and service contracts. As a cloud-based service application, Alcatel-Lucent Enterprise business partners and customers are able to see Alcatel-Lucent Enterprise switches and controllers on a customer’s network through a single, secure web portal.

“The complexity and scale of the initiatives in the Digital Edge 50 show how quickly organisations are progressing to the next phase of digital transformation,” said Anne McCrory, Digital Edge programme chair and group vice president of customer experience and operations for IDG Enterprise Events.

“They are taking advantage of new capabilities, such as AI and deep machine learning, to enhance their mobile and analytics practices worldwide.”

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