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Centre of excellence helps to progress Digital India

The centre will be operated in Genpact’s state-of-the-art facility and extend the global smart cities initiative

Jaipur’s citizens will benefit from Cisco and Genpact’s next-generation technologies
Jaipur’s citizens will benefit from Cisco and Genpact’s next-generation technologies

Jaipur will gain access to Cisco's global network and channel programme

Initial smart city pilots include foot fall forecasting and real-time way-finding

The centre will serve as an innovation lab to test and deploy smart technology

Genpact and Cisco have launched a Global Centre of Excellence in the Indian city of Jaipur as part of the Cisco Lighthouse City project.


The global initiative is designed to deploy next-generation technologies to impact citizens and society. Cisco has identified Jaipur, the capital of the State of Rajasthan, as the first smart and connected Lighthouse City in South Asia. It joins the likes of Hamburg, Barcelona, and Adelaide as designated Lighthouse Cities around the world.


Jaipur will gain access to Cisco’s global network and channel programme capabilities, helping the city benefit from economic and social transformation as the country embarks on the next phase of the Digital India programme. The centre will be hosted and operated in Genpact’s state-of-the-art facility in Jaipur. Genpact is the largest employer in Jaipur and a global leader in digitally-powered business process management and services.


The centre will serve as an innovation lab for Genpact and its partnering technology firms to rapidly test and deploy the latest smart technology advances from Cisco to help Jaipur become a fully responsive, smart and connected city.


"Government leaders today increasingly recognise the importance of digitisation as the foundation for economic growth, job creation, and the development of a knowledgeable workforce,” said John Chambers, executive chairman, Cisco.


He added: “Our commitment with the Cisco lighthouse initiative in Jaipur is to help the state develop an ecosystem of talent, entrepreneurship, and innovation to drive growth, generate jobs, diversify the economy, and support sustainable growth. I greatly admire Chief Minister Vasundhara Raje for her strong vision to digitise Rajasthan, and we’re honoured to collaborate with the state to help realise its vision of ’Digital Rajasthan.’"


As part of a Memorandum of Understanding among Genpact, Cisco, and the Government of Rajasthan, Genpact is using data gathered from Cisco’s Smart+Connected Digital Platform (CDP), Cisco Connected Mobile Experiences, and Cisco Video Surveillance Manager Solutions to develop analytics-driven technology applications in the centre. These applications are designed to enhance the quality and performance of urban services, allow the government to engage effectively with its citizens, and provide real-time responses to operational challenges for these services.


The prototypes for Genpact’s first smart city applications have been unveiled for deployment in Jaipur. The initial pilots include applications for real-time identification of vacant parking slots in the city, foot fall forecasting for timely optimisation of promotional events, visitor pattern identification for public campaign efficacy, and real-time way-finding and tourist recommendations.


"Being the largest employer in Jaipur, Genpact is especially excited to combine Cisco’s Smart City technology platform with our analytics expertise, and apply it to improve the everyday lives of the people who live and work in this city," said NV ’Tiger’ Tyagarajan, president and chief executive officer, Genpact. "We believe this collaboration will have a resounding ripple effect on a global scale by demonstrating how collaborative innovation can result in making a large city like Jaipur truly smart and connected."


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