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City of Pasadena deploys mobile smart city solution

Mayor Jeff Wagner said that giving citizens the opportunity to receive information relating to Covid-19 or other emergency situations directly on their mobile phones is paramount.

Pasadena wants to have the facility to deliver critical information to citizens 24/7
Pasadena wants to have the facility to deliver critical information to citizens 24/7

The City of Pasadena in Texas is deploying Phunware’s smart city mobile solution to increase engagement with citizens and address critical challenges arising from the Covid-19 pandemic and other emergency situations.


Phunware’s multiscreen-as-a service (MaaS) smart city solution aims to help city officials quickly identify, locate and engage employees, citizens, first-responders, volunteers and local businesses.


Critical information


Mayor Jeff Wagner said that keeping residents informed during emergency situations is one of the most important aspects of his administration. He said: “A mobile application from a tech leader like Phunware will enable Pasadena residents to have critical information in the palm of their hands, 24/7.


“Whether it’s an alert related to the Covid-19 pandemic, a hurricane warning or chemical release information from our neighbouring industrial district, Pasadena is a prime candidate for a mobile phone app with integrated solutions for our diverse population.”


Research has shown that not every resident in Pasadena has a personal home computer or even access to broadcast or cable television but almost everyone has a mobile phone. Wagner said that while the city offers free desktop computer services at libraries and senior recreation centres, enabling them to receive information directly to a smart phone is paramount in addressing all emergency alerts, including Covid-19 information.

“A community is only as strong as its relationships, and a mobile app like this is another way for our residents to interact with their municipal government”

He continued: “A community is only as strong as its relationships, and a mobile app like this is another way for our residents to interact with their municipal government. As the second largest city in Harris County, Pasadena covers nearly 50 square miles and has a population of almost 200,000. It’s more important than ever that we advance smart city capabilities to dynamically keep our citizens and visitors informed and safe.


“I also welcome the opportunity to offer another platform for our residents to share their comments or concerns about city services.”


The functionality offered by Phunware’s mobile smart city solution includes the following:

  • notify and route to designated healthcare and testing locations, essential businesses still open, donation sites, government services and community events by engaging users with contextual triggers, including location, mapping, navigation and time
  • designate essential versus non-essential businesses and offer additional details, including operating hours, services provided and contact information, all while enabling citizens to discover and receive notifications about these points-of-interest in real-time based on their proximity and location
  • track and prevent potentially harmful exposure by contact tracing and monitoring device locations, including both real-time and historical lookbacks
  • manage and enforce social distancing and quarantine policies, including proactive and reactive messaging, reminders and notifications
  • coordinate the sharing of information by neighbourhood, community and region to ensure that the right citizens are given the right messaging specific to their specific situation and individual needs.

Cities can also link existing services to the platforms where application program interfaces (APIs) are available in areas such as parking management, maintenance requests and law enforcement broadcasts.


“City officials were struggling with engagement and emergency management even before the ongoing pandemic, and these important community needs will continue to evolve rolling forward,” said Randall Crowder, chief operating officer of Phunware.


“We are honoured to deploy our MaaS mobile platform in support of the city of Pasadena, so its forward-thinking leaders have the tools that they need in a mobile-first world to combat uncertainty, help people return to work and begin the process of healing.”


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