Designed to provide a single, centralised, paperless service platform, its ultimate aim is to enable citizens to carry out all government transactions remotely and digitally.
Smart Dubai’s DubaiNow platform and application has processed 7.5 million transactions, worth 4 billion United Arab Emirates Dirham (AED) since its launch in 2015.
The application was designed to provide a single, centralised service platform that offers fast, seamless and paperless services, allowing Dubai residents to complete all transactions digitally, through a web portal or via smartphone.
The platform has grown to house more than 70 government and private sector services from 32 participating entities and within 12 different categories, including: security and justice, transportation, payments and bills, visas and residency, motor vehicles, health, business and employment, education, housing, and Islam, among others.
“Smart Dubai is the government entity tasked with transforming Dubai into the smartest and happiest city in the world,” said Dr Aisha Bint Butti Bin Bishr, director general of Smart Dubai.
She added: “Technology for us is a means to an end, with the ultimate objective being the happiness and welfare of Dubai’s citizens, residents, and visitors. It is our mandate to offer them seamless and enjoyable services, powered and facilitated by advanced technologies.”
The motivation behind DubaiNow was to allow users to easily and quickly carry out various transactions from one mobile application with Dr Bin Bishr underlining the importance of collaboration with other government entities to all smart city initiatives and programmes.
“Technology for us is a means to an end, with the ultimate objective being the happiness and welfare of Dubai’s citizens, residents, and visitors”
Designed to be the city’s one-stop shop for smart services, DubaiNow allows customers to pay traffic fines, pay Dubai Electricity & Water Authority, Etisalat, pay for fuel and services at any ENOC station and many other tasks and services.
Smart Dubai constantly upgrades the application in an effort to digitise 100 per cent of applicable government services in Dubai by December 2021. It is aiming to eliminate paper transactions at government entities, in line with the objectives of the Dubai paperless Strategy 2021. This seeks to transform the Dubai Government into the world’s first fully paperless administration.
The strategy is driving more government services towards the DubaiNow application, where over 1,000 services will be added and conducted through the app. The most recent of these enables citizens to browse available cars for sale, conducting the sales transaction and insuring the vehicle fully through the app.
Users can also rent residential units on the app, generate their Ejari, the online registration system initiated by Real Estate Regulatory Agency and activate home services, such as electricity, utilities and internet.
Smart Dubai recently introduced an upgrade to the DubaiNow application allowing users to make donations during the Year of Tolerance. Launched in collaboration with the Dubai Department of Finance (DoF), the new feature offers a platform where donations can be made to People of Determination, cancer patients, the elderly, and families needing financial aid.
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