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My Moscow app upgrade recruits more than 100,000 new users

The more user-friendly app has been designed to ensure citizens receive relevant and timely information and among the most popular services are the news and payments section.

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The redesigned My Moscow app, which provides access to a range of services
The redesigned My Moscow app, which provides access to a range of services

More than 100,000 Muscovites have started to use the My Moscow app since its most recent upgrade at the end of 2020.

 

The Department of Information Technologies of Moscow reports that among the most popular services on the app are the My Payments and News & Events sections.

 

User-friendly

 

The Mos.ru app was launched in late 2018 to provides citizens with access to a range of online services. The recent upgrade was designed to make it easier for users to find services with the various sections of the app presented in separate blocks rather than on a single screen. Users can now go to the section they need and get only the information that is relevant to them at a specific time.

 

Messages are filtered by subject matter, such as culture, social sphere, coronavirus and transportation. The average number of clicks in the news and events section per month now exceeds 100,000, up from 40,000 in December 2020.

 

Similarly, usage of the My Payments section, where users can check and pay bills, received more than 130,000 visits in January, compared to around 100,000 monthly visits in late 2020. The new version also offers the opportunity to receive, view and send unified electronic payment documents (UPD) via messengers.

 

UPDs are the most popular types of payment made by residents via the My Moscow app, followed by payment of bills for electricity and educational services, like study and hobby groups, as well as top-ups to Moskvenok personal accounts.

The average number of clicks in the news and events section per month now exceeds 100,000, up from 40,000 in December

The home screen has also been redesigned to display widgets reminding the user of upcoming appointments with doctors, deadlines for submission of utility meter readings or vehicle impoundment messages. New widgets will be added to cover additional subjects in the future.

 

A voice assistant is being tested as part of the new version. Currently, it is only available to the 10 per cent of subscribers who use iOS devices, but it will soon work for everyone.

 

The new feature uses speech recognition and the voice assistant can currently help with issues relating to submitting water and electricity meter readings, showing unpaid bills for utilities or afterschool activities, information on children’s school grades, homework and class schedules, checking the balance of the user’s Moskvenok personal account and cancelling doctor’s appointments.

 

The My Moscow app earned a silver award in the efficient government category in the 2020 World Smart Sustainable Cities Organisation (WeGo) Awards.

 

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