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Boston rolls out critical event management platform for public safety

Multilingual communications are sent daily with information about public health and safety, as well as related preventative measures and city resources to combat coronavirus.

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Emergency alerts will be provided in 11 languages to help keep residents informed
Emergency alerts will be provided in 11 languages to help keep residents informed

The City of Boston has deployed a critical event management (CEM) platform from Everbridge to deliver mass notification services amid the Covid-19 pandemic and other threats.

 

Emergency alerts will be provided in 11 languages to help keep its nearly 700,000 residents safe and informed and improve the city’s overall resiliency.

 

Public health information

 

“It’s important that the critical public health information we are sharing with our residents reaches every person in the language they speak so that collectively as a city we can be informed about the seriousness of this virus, and work together to stop its spread,” said Martin Walsh, Boston mayor.

 

“By expanding the multilingual capability of our emergency alert service, we are sure to better reach our diverse population of citizens and help to save lives.”

 

In addition to English and Spanish, the Everbridge system provides emergency messaging in several other languages spoken by more than one-third of the Boston community, including Somali, Chinese, Arabic, Vietnamese, Russian, Haitian Creole, French, Cabo Verdean Creole, and Portuguese.

 

The City of Boston sends multilingual communications daily with information about public health and safety, as well as related preventative measures and city resources to combat coronavirus.

“By expanding the multilingual capability of our emergency alert service, we are sure to better reach our diverse population of citizens and help to save lives.”

At a recent press briefing on Massachusetts’ response to Covid-19, governor Charlie Baker stated: “Throughout the outbreak, we have constantly reminded our residents that we all need to get our information, your information, from trusted sources… I want to thank our team at the Executive Office of Technology Services and Security for working with Everbridge, a Mass-based company, to bring this new capability to the Commonwealth of Massachusetts and to the people.”

 

Everbridge reports Boston is the latest major US city to adopt its services, joining other local organisations that include: the Boston Police, Fire, and Emergency Management Departments; Boston Children’s Hospital; Boston Athletic Association (BAA), Boston Public Health Commission; Massachusetts Bay Transportation Authority (MBTA); Harvard Business School; and Massachusetts State Police as well as the Commonwealth of Massachusetts.

 

Globally, Everbridge has been selected to power the countrywide public warning systems of Australia, Iceland, the Netherlands, New Zealand, Norway, Peru, Singapore, and Sweden; as well as leading F500 companies and some 3,700 other municipalities, counties and cities within 49 of the 50 United States.

 

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