The city is aiming for full digital transformation and elimination of paper transactions by 2021
Smart Dubai has managed to cut its use of paper by more than half (57 per cent) in the first phase of its paperless strategy.
It has been achieved by six government organisations: Dubai Police, Dubai Electricity and Water (DEWA), Roads and Transport Authority (RTA), Department of Economic Development (DED), Dubai Land Department (DLD), and the Department of Tourism and Commerce Marketing (DTCM).
The Dubai Paperless Strategy seeks to transfer all applicable government transactions to digital platforms by 12/12/2021. The first phase has saved 37 million papers in total.
The drivers behind the strategy to ensure customer happiness, improve the Government’s efficiency, enhance Dubai’s international competitiveness, and move Dubai towards becoming one of the leading sustainable cities of the world.
Dr Aisha Bint Butti Bin Bishr, director general of Smart Dubai, said the six entities have surpassed the 50 per cent target set for 2018 in less than a year from the strategy’s launch in February.
She added: “The full digital transformation and elimination of paper transactions by 2021 is now closer than ever. The results we’ve achieved so far demonstrate that the transition towards a paperless government will reflect positively on the government services offered to people in Dubai, improving their lives in the process.
“The entire experience must be fully digital and presented to the user as an integrated experience, which will save each resident of Dubai 40 hours a year”
“We are delighted to be announcing this accomplishment right as we usher in a new phase of government operations – one that is rooted in Dubai’s principles of governance, as well as the annual action plan outlined in the Fifty-Year Charter.
“Dubai’s digital transformation and investment in advanced futuristic infrastructure is a common trait shared by all clauses within the Charter, as evidenced in the virtual free zone,” Dr Aisha concluded, adding that the Dubai Paperless Strategy is an enabler for these strategic projects.
Wesam Lootah, CEO of the Smart Dubai Government Establishment (SDG), said the smart transformation to which the city aspires cannot be achieved if only part of the city’s transactions are processed digitally, “while paper is still being wasted for transactions of other services”.
He added: “The entire experience must be fully digital and presented to the user as an integrated experience, which will save each resident of Dubai 40 hours a year, which would otherwise be spent travelling between service centres processing various paperwork.”
Lootah explained that the Dubai Paperless Strategy was designed along three key pillars:
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