The upgrade is based on research but also input from its global community of who are empowered to make improvements to the app
Moovit has launched version 5.0 of its public transportation app, which is based on both primary research and user input over the four years of its existence. It has restructured the amount of data transport available so that users get the information they need at a glance without having to do any “mental gymnastics” while trying to catch a ride, says Moovit.
The new version organises information around the primary transport requirements from a user, namely: “I need to go somewhere” (Directions tab), “I need to know which transport options are around me” (Stations tab) and “I need information about a specific line” (Lines tab).
“At Moovit, we listen very carefully to our community,” said Yovav Meydad, Moovit VP of products and growth. “The user community has asked for a more localised experience and we think they’ll agree that we have provided that with Moovit 5.0. We believe the more involved our users are, the better our app is and the more useful and enjoyable trips on public transport can become. That’s why we have continued to empower users to improve the quality of our data, to allow users to make their own improvements to the app where feasible, and it’s why we’ve undertaken this major refresh.”
When users have to go somewhere, the Moovit 5.0 Directions tab gives them one-tap directions to their favourite locations, and allows them to search for suggested routes to any other location. Moovit has also redesigned the Suggested Routes and Itinerary screens with a focus on user-choice hierarchy so they can see all the important information at a glance, allowing them to get moving in seconds.
The Stations tab blends together a map and list of stations nearby the user, complete with real-time information for arriving lines. Users can quickly see how far they are from a station and when they have to leave to catch the next ride, effectively eliminating the feeling of anxiety when a traveller embarks on a journey without knowing what time a train is arriving or where from.
The Lines tab consolidates everything users need to find information on specific transport lines in their city. They can search for a line to view its stop sequence or daily schedule, find service alerts about delays or disruptions, and view the status of their favourite lines within the same tab.
The new Itinerary and Live Directions display information in a new design that makes it even easier to digest a large amount of information about a trip at a glance, including: integrated real-time arrivals; service alerts; platform numbers; entrance and exit locations; and next scheduled times.
Redesigned train and underground station screens include: information on all lines; arrival and departure times; platform information; full schedules; service alerts and importantly, a quick toggle to find the last running ride of the night so travellers don’t get stranded.
One major reason Moovit has over 45 million users around the globe is the app’s superior data accuracy. Moovit benefits from the interconnection between users and the app, including over 65,000 ambassadors that make up the Moovit Editor Community. This provides an additional layer of crowdsourced data when official information is incorrect or unavailable.
In addition to the Editor Community, any Moovit user is empowered to make the app better with the ability to suggest edits to data within the app, including edits to many attributes of a station, such as elevator malfunction, cleanliness or crowdedness updates, the location on the map, its name and whether it is permanently inoperative. Moovit users can even submit photos of bus stops as well as station entrances and exits. All of this is to help improve the overall experience of their fellow public transport riders, and even potentially avoid congestion, maintenance delays or other issues.
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