Majority of transport leaders point the finger at public nervousness as one of the barriers that has stopped their organisation from adopting new technologies.
UK transport operators lack the confidence needed to introduce new technology on services across the country and are failing to keep up with other industries when it comes to technological innovation, a new study finds.
Four in 10 transport operators are uncertain whether their services are fully prepared for change over the next five years. This is according to Fujitsu’s Driving a trusted future in a radically changing world report, which finds almost half (43 per cent) admitting they can’t predict what their passengers want from their services in the future.
Consequently, more than a third of the public (35 per cent) fear the UK will miss out on the benefits of technology innovation because transport leaders are too slow to adopt them.
Although struggling to understand passenger priorities, the majority of transport leaders (42 per cent) point the finger at public nervousness as one of the barriers that has stopped their organisation from adopting new technologies in the past.
Nonetheless, when technology has been successfully introduced, a third of the public (31 per cent) feel it positively impacts infrastructure, including roads, public transport and housing.
“Operators need to show passengers the way forward by providing them with technologies which change behaviours and improve their journeys in ways they didn’t know they could,” said Rabih Arzouni, CTO of transport at Fujitsu UK&I.
“We know customers are ready for this change, but without the uptake of the tech available, the UK’s transport sector will begin to lag behind its European counterparts who have taken bold steps towards a more digital and streamlined transport service.”
Over the next five years, the UK transport industry and public are anticipating considerable change to the ways people travel – and for technology to play a key part in this, the report notes.
“Operators need to show passengers the way forward by providing them with technologies which change behaviours and improve their journeys in ways they didn’t know they could.”
In terms of technologies the public is most excited about having a positive impact on their lives in the UK over the next five years, electric vehicles (25 per cent) and driverless cars (20 per cent) are expected to have the biggest impact.
Some parts of the UK public already plan to adopt electric vehicles and driverless cars over the next five years (27 per cent and 18 per cent respectively).
Similarly, the specific technologies transport leaders believe will most change their organisation over the next five years are: 5G mobile networks (42 per cent); electric vehicles (42 per cent); and artificial intelligence (22 per cent).
Finally, almost half (44 per cent) of operators plan to adopt 5G technology into their organisation over the next five years, while a quarter (27 per cent) are already using AI to improve services.
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