Governments often focus on the technology first, rather than the ways of working they wish to enable
Technology should be an enabler, not the driver of public sector innovation, says the director of government innovation at Nesta.
Eddie Copeland is responsible for leading projects relating to city data analytics, behavioural insights, digital government, collaborative platforms and digital democracy at the UK innovation foundation. He says that while much has been promised about the potential of digital technologies to positively transform the work of government and the wider public sector, he believes digital government is often misinterpreted.
He has prepared an overview for public sector leadership teams on what digital government is and how they can think about the role that digital technologies might play.
Copeland would welcome feedback on a draft overview which he hopes to turn into a more comprehensive guide in the future. “I critique the tendency for organisations to take the label ’digital government’ too literally, focusing on the technology first, rather than the ways of working they wish to enable,” he said.
Below are his nine key messages that he believes all leadership teams should understand about the enabling role of digital.
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