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Robots at Muscovites' service

Robots at Muscovites' service

A citywide contact centre is using a virtual operator to check whether citizens’ complaints about housing and utilities to the unified dispatch centre have been resolved.

Study highlights top tech for communicating with citizens

Study highlights top tech for communicating with citizens

Study focused on contact centres in 20 cities across the globe including Hong Kong, San Francisco, Toronto, Barcelona, London, New York and Moscow