As well as being part of its smart services strategy, the availability of a broad range of e-services is helping the emirate to minimise the presence of citizens in public places during the Covid-19 outbreak.
The ongoing digital transformation programme in the northernmost emirate in the UAE, Ras Al Khaimah, is providing citizens with access to around 420 smart and e-services.
The digital platforms and channels form part of the Electronic Government Authority’s (EGA) overall smart transformation programme but are also ensuring that citizens can minimise their presence in public places and carry out transactions remotely during the Covid-19 outbreak.
Some 27 government and semi-government entities are providing the online services in key areas such as public prosecution and environmental protection. Ras Al Khaimah utilises an integrated digital work platform that comprises eight systems for resolving customer applications and 10 security and monitoring systems.
The unified system serves multiple business sectors as well as the general public and facilitates an information exchange through a central database.
The government has developed the mRAK smartphone app to coordinate all these services in one place and offer round-the-clock access.
Ahmed bin Saeed Al Sayyah, general manager of Ras Al Khaimah EGA, said that the mRAK application offers 88 smart services from entities such as RAK Public Prosecution Department, Courts, Municipality, Environment Protection & Development Authority and Customs Department.
The emirate is providing jobseekers with customised data to help them find details of job vacancies remotely and easily.
In total, payments can currently be made remotely for more than 450 government services.
The transformation programme is also helping citizens in areas such as finding employment. For example, in coordination with Ras Al Khaimah Economic Zone and the human resources department, the emirate is providing jobseekers with customised data to help them find details of job vacancies remotely and easily.
The EGA provides centralised services to the government departments in Ras Al Khaimah in areas such as technical project management, technical services management, training programmes, and e-services. Its vision is to lead in providing smart services and integrated e-government solutions to promote a better life for citizens and help to create a competitive emirate.
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