Technology services company Zensar will also set up a new public cloud to support departmental customer call centres, disaster recovery capabilities, and data storage with improved capability.
The City of San Diego has entered a multi-year contract with Zensar Technologies that will see the Indian technology services company upgrade the City’s data centre and end-user services and help it deliver on its smart city goals.
The four-year contract has the option of extension of two additional two-year terms with the total not to exceed the value of $122m.
The new scope of agreement for enterprise compute (EC) services will provide support for more than 1,000 city servers and associated storage and software that host some 300 City application systems.
Zensar will also set up a new public cloud to support departmental customer call centres, disaster recovery capabilities, and data storage with improved capability.
According to Zensar, its smart city framework will drive a “cloud-first” strategy and the adoption of artificial intelligence- (AI)-enabled autonomics tools, while delivering a secure user experience to the City’s constituents.
“The partnership with Zensar will ensure the City of San Diego is transparent and accountable in its IT platform while enhancing security – all at a lower cost for taxpayers,” said Todd Gloria, mayor of San Diego.
“This agreement is a key step toward supporting, modernising, and enhancing our ever-growing portfolio of digitised services. We look forward to working with Zensar on several new projects to help enhance and improve the City’s data centre as well as ensure that all of the 11,000-plus city employees have the right tools to do their jobs more efficiently and effectively.”
“The partnership with Zensar will ensure the City of San Diego is transparent and accountable in its IT platform while enhancing security – all at a lower cost for taxpayers”
The new agreement is an extension of a partnership that’ has been operating since 2018 which also covers service desk services, end user device support, as well as enhanced mobile device support and for employee-owned devices that have been critical during the pandemic.
“Zensar firmly believes that technology should primarily serve human needs, and has invested in bringing together the human experience, engineering, data and cloud to deliver solutions which power smart cities and high-velocity enterprises,” added Ajay Bhutoria, CEO and managing director of Zensar.
“We are proud of our continuing partnership with one of the most forward-looking cities in America.”