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Singapore progresses digital inclusion project for seniors

Singapore’s IMDA and the SG Digital Office are aiming to connect with and raise the skills of 100,000 seniors by March 2021 via its Seniors Go Digital programme.

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Singapore wants to make sure all age groups can access digital services
Singapore wants to make sure all age groups can access digital services

Singapore’s Infocomm Media Development Authority (IMDA) and the SG Digital Office (SDO) are on course to raise the skills of 100,000 seniors by March 2021 via its Seniors Go Digital programme.

 

Through one-to-one help and small group learning sessions at more than 30 SG Digital community hubs set up across the island, SDO’s Digital Ambassadors have helped seniors pick up skills such as using smartphones to communicate online and access government digital services.

 

Applying digital skills

 

IMDA reported that more than 95 per cent of the seniors who received training were satisfied with the sessions, and about 80 per cent continued to apply the digital skills they have picked up in their everyday lives.

 

To further support seniors in their digital learning, IMDA and SDO will be introducing e-Payment Learning Journeys via live demonstrations and hands-on experiences for those keen to learn how to use e-payments.

 

IMDA has also collaborated with corporate partners to roll out the Supermarket Learning Journey to guide seniors in using commercial apps such as the FairPrice app to make purchases in NTUC FairPrice stores. These skills complement the growing number of hawker stalls that have adopted e-payment capabilities to improve productivity and competitiveness.

 

To encourage seniors to continue their learning journey and better keep track of their progress, each senior will receive a Seniors Go Digital activity pack for them to collect stamps to redeem for prizes by completing the learning activities. Stamps can be used to redeem prizes such as cooler bags, mugs and reusable containers.

To further support seniors in their digital learning, IMDA and SDO will be introducing e-Payment Learning Journeys via live demonstrations and hands-on experiences for those keen to learn how to use e-payments

In addition, IMDA’s Mobile Access for Seniors scheme for low-income seniors, which was rolled out to complement the Seniors Go Digital programme, has benefited more than 800 low income seniors with smartphones and data plans.

 

IMDA is also working with partners like the Ang Mo Kio Family Service Centre Community Services (AMKFSC) and the Youth Corps Singapore, to provide the smartphones and to guide these seniors through a four-week programme to pick up digital skills so that they can use their smartphones meaningfully.

 

The SG Digital Office was launched in June to “double down” on Singapore’s efforts to help every individual, worker and business to “go digital”. In July, it set up 50 SG Digital community hubs across the island to support its range of digitalisation initiatives.

 

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