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As part of the deployment, Iteris has upgraded services with a suite of SC511 mobile apps including Waze crowdsourcing, whereby users can switch seamlessly between the Waze and SC511 apps.
South Carolina Department of Transportation (SCDOT) has deployed Iteris’ ClearRoute traveller information solution to help reduce congestion and improve mobility across the state of South Carolina
ClearRoute, which has gone live, will power South Carolina’s statewide 511 traveller information services.
The mobility infrastructure management company has been providing traveller information services to SCDOT since 2013, and its latest contract extends this partnership for another seven years.
As part of the deployment, Iteris upgraded the SC511 service to an enhanced suite of SC511 mobile apps and transitioned the SC511 interactive voice response (IVR) to a more powerful, flexible, and streamlined infrastructure. In addition, the SC511 website was upgraded to a more dynamic and advanced solution, which will ensure continued innovation and longevity, while preserving the functionality and features that SCDOT and SC511 users depend on.
“We are thrilled to have worked with Iteris to provide South Carolina’s travelling public with a series of transformative enhancements to the state’s 511 system,” said Jennifer Oswalt Rhoades, assistant state traffic management engineer at SCDOT.
“Our transportation network has been challenged by severe weather last year and the ongoing coronavirus pandemic, both of which demonstrate the need for a highly flexible 511 service” such as Iteris’ ClearRoute.”
New features and enhancements to the SC511 system include: Waze crowdsourcing, whereby users can switch seamlessly between the Waze and SC511 apps; a look-ahead feature, whereby a pop-up display in the SC511 mobile app notifies users of upcoming incidents or construction along their route; as well as truck parking, weather integration, best-available route and multi-language support features.
“Our transportation network has been challenged by severe weather last year and the ongoing coronavirus pandemic, both of which demonstrate the need for a highly flexible 511 service”
“Iteris is excited to introduce ClearRoute, which will make available a series of upgrades, enhancements and new features to the users of the SCDOT 511 traveller information system,” added Moe Zarean, vice president and assistant general manager, Transportation Systems at Iteris.
“In addition to providing an unparalleled technology solution, we are committed to continuing to deliver the highest level of customer service to South Carolina and its citizens.”
ClearRoute, a component of the ClearMobility platform provides multi-modal traveller information via mobile apps, websites and IVR systems.
Iteris claims to power 11 state and regional transportation agencies across the US, supporting more than 63 million combined interactions and 7.1 million individual IVR phone calls in the past year alone.
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