The app’s new mobile fare feature is part of the transport company’s efforts to adapt to the Covid-19 pandemic and keep both passengers and employees safe when they travel.
Light-rail and bus riders on St Louis’ Metro Transit system have the option to purchase fares via their mobile device as part of the Missouri city’s measures to adapt to the Covid-19 pandemic.
The new mobile fare system will reduce the need to handle cash, tickets as well as limit passenger interaction with ticketing infrastructure such as automatic gates and vending machines.
Mobile ticketing will be integrated with the Transit app which passengers in the St Louis region are already using to plan their trip, track their ride and make multimodal connections.
The additional feature provided through a collaboration with Fare Payments-as-a-Service provider Masabi makes Transit an all-in-one solution for riders.
“Working with our partners at Transit and Masabi, we have been able to quickly bring this mobile fare feature online, and we are thrilled to be able to offer this convenient new option to our riders,” said Jessica Mefford-Miller, executive director of Metro Transit.
“Mobile ticketing not only supports the health and safety of our riders and operators during this pandemic, but also provides all of our customers with a better transit experience. Using Transit, you can now plan your trip, pay for your trip, check on the real-time status of your bus and more, all from your mobile device.”
Buying a fare in Transit is straightforward: riders tap the “buy ticket” button next to the Metro Transit logo inside the app. The app guides users through a step-by-step process to choose a fare type, enter payment information, and activate their pass, which can then be visually validated by operators and fare inspectors from a safe distance.
“Mobile ticketing not only supports the health and safety of our riders and operators during this pandemic, but also provides all of our customers with a better transit experience”
Transit users can purchase both full-fare and reduced-fare passes, and keep passes in a wallet inside the app for use until they are ready to ride.
“We want to make it as easy as possible for people to ride public transit. During the coronavirus response, transit agencies are working to keep riders and employees safe by reducing close physical contact, and this solution helps them do that,” added David Block-Schachter, chief business officer at Transit.
“Metro Transit’s passengers already rely on Transit to find their next trip and track their ride. Adding the ability to buy transit passes gives riders everything they need in one app.”
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