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Dubai releases figures on how digitisation helped maintain business continuity during Covid-19

The various e-services on offer in the emirate helped employees carry out their day-to-day tasks with no interruptions when remote working was made mandatory.

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Smart Dubai and government entities have worked closely together throughout the pandemic
Smart Dubai and government entities have worked closely together throughout the pandemic

Smart Dubai reports that its network of digital services and programmes performed a critical role in facilitating government operations, allowing entities to provide uninterrupted e-services during the Covid-19 pandemic

 

The various e-services on offer in the emirate helped employees carry out their day-to-day tasks with no interruptions when remote working was made mandatory.

 

Online communications services

 

Statistics released by Smart Dubai’s Messaging and Collaborations Department showed that Smart Dubai enabled 62 government entities to use online communications services during the outbreak with a 300 per cent increase in capacity in the Government Information Network.

 

According to the department, the network enabled 322,000 meetings, 223,000 group calls, 962,000 individual calls, and five million text messages between March and October 2020.

 

“Smart Dubai has been designing effective strategies and services for years to build an integrated and sustainable digital government ecosystem,” said Wesam Lootah, CEO of the Smart Dubai Government Establishment.

 

“These services played a significant role in ensuring business continuity during the Covid-19 outbreak. Dubai Government employees were able to maintain their outstanding performance, seamlessly offering government services through digital platforms and programmes during the remote work period.”

“Smart Dubai has been designing effective strategies and services for years to build an integrated and sustainable digital government ecosystem”

Smart Dubai’s Government Information Network forms the cornerstone of the Dubai Government’s digital infrastructure. The unified network connects various entities, allowing them to securely transfer and exchange data, execute government transactions, and protect them from errors or outside interference.

 

“The close collaboration between Smart Dubai and other government entities had a tremendous impact on our and their ability to react swiftly to all international developments, ensuring effective operations under any circumstances,” Lootah added.

 

“Our efforts were reinforced, in great part, by the forward-thinking vision of our wise leadership, who has lent its unwavering support to the full and comprehensive digital transition of government procedures, urging close cooperation between Smart Dubai and its government and private-sector partners to achieve and sustain that goal.”

 

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