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E-service could process Dubai residency applications in under 40 minutes

Running on the Dubai Now platform, the application facilitates the transactions and procedures required to issue residency visas.

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Smart Dubai has recently launched 27 new government services on Dubai Now
Smart Dubai has recently launched 27 new government services on Dubai Now

Dubai claims to be able to process residency applications in less than 40 minutes via a new service on its Dubai Now application and e-services platform.

 

The UAE Residency application service has been launched in partnership with the General Directorate of Residency and Foreigners Affairs in Dubai.

 

Smartphone transactions

 

The Dubai Now platform allows the emirate’s residents to conduct city transactions from the convenience of their smartphones. The Residency service facilitates the transactions and procedures required to issue residency visas.

 

Smart Dubai says users need only 10 minutes to complete their application, which then takes between 30 minutes and two working days to be approved, and claims to save users nearly AED200 ($54) in fees incurred on every new residency application, as well as AED100 ($27) on renewals (usually printing fees).

 

“Developing the bundle of government services offered through the Dubai Now app is in line with the Dubai Paperless Strategy 2021, through which Dubai government is looking to digitise all internal and external government transactions," said Dr Aisha Bint Butti Bin Bishr, director general of Smart Dubai. She added that Dubai aims to become a fully paperless administration by December 2021, saving more than one billion pieces of paper consumed by Dubai Government entities every year.

 

“Our objective has always been to positively affect people’s lives in the emirate.”

 

She added: “The cluster of Residency services on the Dubai Now application will, without a doubt, serve a significant segment of the community, making their lives easier.

 

“It is a notable new addition to the bundle of services we offer through the app, where our objective has always been to positively affect people’s lives in the emirate. This overarching purpose drives our endeavours to offer a single platform for all city services, saving people’s time and effort, and ensuring their happiness.”

 

Issuance, renewal, amendment, cancellation of residencies, amendment of status and transfer of sponsorship are now all available on the Dubai Now application.

 

Staged approach

 

Major General Mohammed Ahmed Al Marri, director general of the General Directorate of Residency and Foreigners Affairs in Dubai, explained that the directorate is working in collaboration with Smart Dubai to introduce its services on the app in successive stages, the first of which will be transferring the Visa Status service to Dubai Now.

 

This will allow individual users or organisations to determine whether or not their residency is valid. A residency management service, where users can renew their residencies or those of their spouses, children and parents, is also available. Phase one will also include a service allowing users to obtain entry permits for their spouses, children or parents.

 

As many as 350 people have used the Dubai Now application to apply for or renew residency visas for their dependants since the service was announced last month.

 

As many as 350 people have used the Dubai Now application to apply for or renew residency visas for their dependants since the service was announced last month. It points users to the steps they need to go through, which include medical tests and extracting IDs, among others, in addition to sending push notifications to alert users when their residencies are approaching their expiry dates.

 

Smart Dubai has recently launched 27 new government services on its Dubai Now application. As well as residency and housing, these are across sectors such as education, transportation and charity donations. This brings the total number of services accessible via the single Dubai Now platform to 88.

 

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