The City of Fort Collins, Colorado, is launching a new fare collection system, which includes mobile ticketing and also allows students to use their identity card to tap-and-ride.

Transit agency, Transfort, is working with software-as-a-service ticketing specialist Masabi to roll-out the account-based fare collection system. The Justride back office system can be turned on when required.

Improving rider experience

The aim is to improve the rider experience by removing the need for passengers to carry cash or wait in line to buy a ticket when boarding the bus. The service is available on all Flex and other bus routes, with the MAX BRT line being enabled later in the year.

The solution allows Colorado State University (CSU) students to use their existing student ID card (RamCard) to simply tap to travel when boarding bus services.

As a primary transit mode for the CSU community, this added level of convenience will further aid students in easily navigating their campus and the greater Fort Collins area.

Transfort E-ticket gives riders the ability to buy tickets via their mobile device before they travel. Passengers who qualify for discounted senior or disabled passes may also use the app by purchasing their passes from a customer service agent at one of Transfort’s three transit centres.

“The new mobile ticketing app and validation units will enhance our fleet and bring a more seamless experience for riders”

Riders then simply scan their mobile barcode tickets on the new electronic validation devices when boarding the bus.

“We’re always looking for options to bring Transfort riders the best quality service and are looking forward to working with Masabi to modernise and simplify the payment process for our riders,” said Drew Brooks, Director of Transfort. “The new mobile ticketing app and validation units will enhance our fleet and bring a more seamless experience for riders.”

The Justride platform is already in use with over 60 transport authorities and operators around the globe including in major cities such as New York, London, Las Vegas, Denver, Los Angeles, Boston, Tokyo and Sydney. The Justride platform allows enables cities to progess their mobility-as-a-service strategies.

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