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Moovit calls on its community to report crowding levels on public transport

The mobility-as-a-service solutions provider is enabling riders in 3,400 cities across 112 countries to help one another avoid the crowds as restrictions ease and public transport usage increases.

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Commuters can play their part in relaying information about crowding
Commuters can play their part in relaying information about crowding

Mobility-as-a-service (MaaS) solutions provider Moovit is launching a real-time crowding feature on its urban mobility app.

 

It will enable public transit riders in 3,400 cities across 112 countries to help one another avoid the crowds as Covid-19 restrictions ease and public transport usage increases.

 

Users can report crowding levels at stations and on lines, allowing others to see how crowded a station is before entering, or how packed buses or train lines are before boarding.

 

Power of the crowd

 

In February, Moovit released real-time crowding information, in collaboration with more than 70 transit agencies and based on their real-time feeds. Most transit agencies, however, still do not provide real-time crowding information due to no, or lack of, crowd counters installed on their fleets or at stations.

 

Moovit is plugging this gap and using the power of the crowd to allow users to view and report crowding levels at stations and on lines. It claims this information is seen, validated or updated by other nearby users within a 10-minute time window to ensure the data is precise, and helps people feel safer riding public transportation.

 

Users tap Report from the Quick Actions bar in the Station Details screen and follow the prompts and one tap survey to report how busy the station currently is. Users can select Not Crowded, A Little Crowded, Crowded, or Very Crowded. Other users nearby will then see this information for a period of 10 minutes in the Station Details and Stations Nearby screens.

 

To report crowding levels on lines involves a similar process and users can select Available Seats, Standing Only, or Crowded. The status will be displayed for a period of 10 minutes across the Suggested Routes, Itinerary, Route Preview, Stations Nearby, and Station Details screens.

“Our experience in using the wisdom of the crowd via our Mooviter community has been very positive and impactful and has shown us that people are keen on contributing to the common good”

Users of Moovit’s Android app can also confirm and update reports about station crowdedness created by other Moovit users. When a report is displayed in the Station Details screen, nearby users can tap tick or cross to verify the information is correct or update it to display the most accurate levels of crowdedness with a one tap survey.

 

This feature is expected to roll out to iOS users in the coming weeks. Currently, iOS users can create a new report in order to update the crowding status.

 

“Our experience in using the wisdom of the crowd via our Mooviter community, a network of more than 720,000 passionate local editors that help map and maintain transit information in their cities, has been very positive and impactful and has shown us that people are keen on contributing to the common good,” said Yovav Meydad, Moovit’s chief growth and marketing officer. “We’re drawing on this belief again, empowering millions of Moovit users to help one another feel comfortable returning to public transit.”

 

In cities where real-time crowding information for lines is available, Moovit will display the real-time feeds supplied by transit agencies instead of the user-reported information.

 

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