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Leveraging connectivity: Three core principles for transport operators

Following the publication of Atos’ Digital Vision for Mobility whitepaper on the impact of digital transformation on the transport, personal mobility and logistics markets, Sunil Munsif explores the paradigm shift transport operators are facing.


This article is in partnership with Atos


To manage their complex logistics mission, transport players have a long tradition of operational excellence.


For decades, they have leveraged advanced technologies for fleet management, GPS-enabled route optimisation, yield management and payments. However, new location services, combined with advanced analytics and real-time technologies, will bring new capabilities to revolutionise transportation operations.


Bringing legacy systems into the digital era


Faced with nimble, agile competitors leveraging digital platforms to disrupt the market, incumbent transport operators are finding themselves under increasing competitive pressure.


To catch up, they must modernise their legacy systems and leverage innovation to meet passenger and freight owners’ expectations better. They must radically realign cost structures, forge new ecosystems, gain agility across the whole transport value chain and, ultimately, develop new contextual services and business models.


All these challenges not only impact the organisation’s business, human and operating model strategies; they significantly impact their technology foundations.


Preparing for a paradigm shift


Adapting to the new era requires a very different approach. To fully leverage the opportunities of interconnected infrastructure, vehicles and ultimately passengers and freight, three core principles will be essential:

  • Become wholly passenger-centric and freight owner-centric, enabling a 360° service experience along the entire customer journey from preparation and ticketing to journey arrival and onwards.
  • Provide intelligent data-driven orchestration to not only optimise operations but also attract and federate the largest ecosystem of partners to enrich the offering and monetise data.
  • Adopt open platform foundations and real-time process automation to provide the best transportation services at the lowest cost while being able to adapt at any time.

The road ahead


The building of this new architecture should begin today. Modernising legacy and fully embracing the latest IoT, payment, big data, process automation and cloud technologies is only the start of the journey. More disruptive technologies will emerge.


While some may only appear as dots on the horizon today, they will turn out to be transformational in the years to come.

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