Teams based at S-Bahn’s ‘4S’ operational headquarters are able to connect, respond, and collaborate with passengers and staff on-board trains, at stations, and with field personnel.
Berlin’s S-Bahn rail network has announced that the first phase of a smart transport project intended to transform security, passenger service, and operational management has gone live.
According to S-Bahn, the deployment of Synectics’ Synergy hybrid cloud software platform marks a “revolutionary step forward” in the way operational command, control, and communications are carried out within urban rail environments.
Teams based at S-Bahn’s ‘4S’ operational headquarters are now able to connect, respond, and collaborate with passengers and staff on-board trains, at stations, and with field personnel working anywhere across the network.
Leveraging tools to form custom API gateways, Synergy integrates to and interoperates with S-Bahn’s proprietary systems, as well as all third-party technologies, devices, and communication solutions vital to passenger service, safety, and security. This is achieved in real time, and continuously informed by sensor data obtained from integrated systems crucial to operating safe and efficient passenger services, Synectics said.
“Synergy’s powerful integrations, intelligent digitisation of workflows, workforce management capabilities, and computer-aided dispatch functionality combine to deliver a hugely exciting outcome. The platform offers complete visibility of network-wide activity and the ability to coordinate and automate the right response, at the right time, to any requirement,” said Henning Oelze, project manager, S-Bahn.
“It really is a revolutionary step forward in our mission to deliver outstanding passenger service, while at the same time, making life much easier for our personnel through the advanced automation of operational processes.”
The new Synergy mobile application will enable S-Bahn’s workforce to receive automated task assignments based on their role, skills, and location, and to directly update the system on their delivery of those tasks.
“The platform offers complete visibility of network-wide activity and the ability to coordinate and automate the right response, at the right time, to any requirement”
From fulfilling a planned maintenance task to sending people with the most appropriate training to deal with an evolving security or safety issue, Synergy will facilitate the rapid communication, deployment, and appropriate action of different teams.
S-Bahn reports this will equip it to process and react to events within pre-defined response times, and to manage its workforce as effectively as possible.
“S-Bahn Berlin is viewed as a technological trailblazer and we’ve thoroughly enjoyed working with such a well-organised team to deliver the first step in [its] truly inspirational vision for urban transport,” added Greg Alcorn, director, global sales and customer success at Synectics.
“Some of the software developments driven by this project will have long term implications for the sector. I have no doubt that there are new standards being set here for smart transport systems of the future.”
The project is scheduled to continue during 2021, with the two organisations building further technical capabilities and driving ahead with continuous improvement. Key enhancements will see extensions to the workforce management functionality and more developments to improve operational efficiency within incident and task management assignments.
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