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Transport for Wales invests in £7mn ticketing upgrade

Smart ticketing machines will give passengers the option of paperless tickets and mobile technology provides more on-board information to plan journeys.

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Contract moves stations such as Llandudno closer to future ticketing options like pay-as-you-go
Contract moves stations such as Llandudno closer to future ticketing options like pay-as-you-go

Transport for Wales is investing £1.9 million in upgrading ticket office machines and mobile handsets across the rail network.

 

The contract with multinational information and service company, Fujitsu, allows the organisation to bring forward its aims of providing new forms of ticketing in the future such as pay-as-you-go.

 

Option for paperless

 

Transport for Wales will install Fujitsu’s Star Ticket Office Machines (TOMs), which will enable tickets to be issued faster. The smart machines can add season tickets to customer smart cards and give rail passengers the option of using secure paperless tickets.

 

In addition, train and station staff handsets will be replaced with Fujitsu’s STARmobile technology, allowing staff to provide passengers with improved travel information on board trains, so passengers can better plan their journeys.

 

“This new, faster and more effective ticketing system will make travelling by train in Wales and the borders easier and allow us to bring forward new forms of ticketing in the future such as ‘pay as you go’, where customers will automatically get the best fare by just tapping in and out with a card, said Colin Lea, customer experience director for Transport for Wales.

“The passenger journey is becoming increasingly digital year-on-year, with expectations around real-time information, connectivity, personalisation and simplified ticketing”

The partnership includes a five-year support and maintenance agreement for the new hardware, which is worth an additional £5.1 million.

 

“The passenger journey is becoming increasingly digital year-on-year, with expectations around real-time information, connectivity, personalisation and simplified ticketing putting Transport Operators under mounting pressure to modernise,” said Paul Patterson, senior-vice president, EMEIA sales and country leadership, Fujitsu. “Customers are used to a vast array of choice at their fingertips, that means delivering services as fast, efficiently and conveniently as they are used to.”

 

The Transport for Wales rail network extends throughout Wales and the border counties of England, providing local and long-distance services to major destinations such as Swansea, Cardiff, Newport, Birmingham, Chester and Manchester.

 

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