Panel discussion: From pilot to platform – scaling digital innovation citywide

Many cities struggle to move beyond successful proofs of concept toward system-wide adoption. This session explores the organisational, procurement and leadership models that enable digital innovations to scale reliably across departments and districts. It focuses on building sustainable platforms, long-term funding frameworks and operational cultures that support continuous improvement.

Key talking points:

• Transitioning from isolated pilots to shared platforms and reusable digital components
• Designing procurement and partnership models that support scalability
• Building internal capabilities, change-management plans and cross-department alignment
• Ensuring long-term maintenance, security, performance monitoring and vendor accountability