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Dubai progresses paperless strategy

Eliminating paper transactions will economise over one billion pieces of paper used in the government every year, saving 130,000 trees

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SDG has calculated that going paperless will save customers more than 40 hours a year
SDG has calculated that going paperless will save customers more than 40 hours a year

Smart Dubai Government Establishment (SDG) has announced it is on track to complete the first phase of the Dubai paperless strategy by the end of 2018.

 

The paperless strategy seeks to digitise internal and external transactions at government entities and to save time and effort for employees and customers.

 

The completion of the first phase will include a full scan of all paperwork across six government entities on three levels: internal documents between departments of a single entity; paperwork issued at customer service departments; and paperwork brought in by the customers themselves.

 

Paperless savings

 

According to SDG, eliminating paper transactions will economise over one billion pieces of paper used in the Dubai Government every year, saving 130,000 trees in the process. It will additionally be saving customers more than 40 hours a year that would otherwise have been spent on paper transactions. Furthermore, it said the cost savings made would be enough to feed four million hungry children around the world.

 

“What sets smart cities apart is their ability to meet the needs of their citizens anywhere and at any time without having to visit the Government service centres. This is achieved by fully embracing and humanising advanced technologies,” said Wesam Lootah, CEO of SDG.

 

“This is what we, at Smart Dubai, are trying to achieve, in order to implement the UAE leadership’s vision for an integrated one-stop shop that allows customers to seamlessly carry out their transactions, while at the same time fostering collaboration and synergy amongst government entities, creating a smart government of the future.”

 

The Dubai Now Application, which will host all of the fully-digitised government services once the Dubai paperless strategy is completely implemented by 2021, has grown to house 61 government services. The app has reportedly been downloaded 817,614 times, processing 5,706,771 transactions worth AED2,904,017,143.

“What sets smart cities apart is their ability to meet the needs of their citizens anywhere and at any time without having to visit the Government service centres"

The platform includes a feature providing government and private entities with the tools their teams need to design, develop and launch smart services.

 

The Dubai Now platform offers services under 11 different categories: security and justice; transportation; payments and bills; visas and residency; motor vehicles; health; business and employment; education; housing; Islam; and miscellaneous.

 

It allows customers to pay traffic fines; pay Dubai Electricity and Water Authority (DEWA), Etisalat or du fees; top up Salik or Nol cards; locate the nearest vehicle registration centre; and many other tasks and services.

 

Strategic partners in the initiative include: the Roads and Transport Authority (RTA); Dubai Police; DEWA; Department of Economic Development; Department of Tourism and Commerce Marketing; and the Dubai Land Department.

 

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