The solution utilises video communications, Internet of Things, analytics and automation
Nokia is extending its command and control room portfolio for public safety agencies with the introduction of the Advanced Command Centre. The announcement was made at Critical Communications World 2018 in Berlin.
According to the networking provider, the solution is a step towards next generation emergency call 911 and 112 standards, and the transition from voice-based to broadband data-centric emergency response.
It is intended to enable rich media call taking, 360-degree situational awareness through video and IoT, and enhanced multi-agency cooperation through virtual emergency response centres.
Rich media emergency call-taking uses video capabilities to help public safety agencies gain a visual understanding of critical situations when an emergency 911/112 call is received.
As part of Nokia’s ViTrust portfolio, the Advanced Command Centre combines next generation emergency services (NEXES), advanced rich media emergency call-taking and dispatch capabilities with Nokia’s Integrated operations centre for smart and safe city management.
“Today’s increasingly complex public safety situations call for new approaches that are built on integration and automation and are constantly evolving,” said Asad Rizvi, head of global services portfolio sales at Nokia.
“[The] Advanced Command Centre optimises resource allocation and allows for efficient multi-agency alignment, collaboration and joint coordination for police, health and fire services, as they can better prepare for events and better manage their response efforts.”
The centre also integrates new capabilities and systems. For example, video surveillance combined with Nokia scene analytics helps detect anomalies in real-time video streams, and the Nokia sensing-as-a-service solution embeds IoT sensors within a smart city environment to provide acoustic signatures and track environmental changes, among other insights.
The consolidated data is analysed to identify and proactively mitigate potential emergencies. Comprehensive situational awareness also helps fast, fact-based incident management and decision making in increasingly complex scenarios.
Command and control rooms can be networked in such a way that emergency call workloads are automatically balanced between virtual emergency response centres, meeting the mission-critical needs of command control rooms that operate around the clock in real time, said Nokia.
All centres are provided with a unified view of the situation and can access the same data to improve cooperation and efficiency on a local or regional level.
The new centre also utilises the latest innovations from Nokia’s partner ecosystem to bring tailor-made solutions for public safety agencies. For instance, Nokia has partnered with Finland-based Insta DefSec to augment its capabilities for medium- and large-scale command centres through the Insta Response system which fulfils multi-authority support, unified call handling and dispatch requirements.
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