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OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

Join city and industry experts to explore how AI is enabling more personalised, accessible, and trusted government services, and uncover practical strategies for responsible AI adoption that benefits all citizens. Hear from Manchester City Council and the City of Tampere.

OnDemand Webinar: Cities Climate Action Weeks: A global movement with local impact

Inspired by London, find out how Baku, Rio de Janeiro, Bangkok and Prague are creating their own Climate Action Weeks to drive ambitious local change - and are helping to build a powerful global movement.

Special Reports

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

Discover how Malaysia is leading the way in AI-powered urban innovation at the first Southeast Asian Smart City Expo in Kuala Lumpur.

Urban Exchange Episode 4: Francis Suarez, Mayor of Miami

Cities on the  Frontlines: LIVE from cop26 advancing net-zero and resilience

Preview: Lauren Sorkin, executive director at Resilient Cities Network, will be joined by Mayor of Miami, Francis Suarez, for reflections live from Cop26 and a discussion around advancing urban resilience.

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Podcasts

Urban Exchange Podcast Episode 31 – Resilient Sydney: 33 local governments, one resilience strategy

Join us for a journey of collaboration on the Urban Exchange Podcast, where we discover how Resilient Sydney is aligning more than 30 local councils on a single resilience plan.

Urban Exchange Podcast Episode 26 - Championing urban heat resilience: Global Chief Heat Officer Eleni Myrivili

The Urban Exchange welcomes Eleni Myrivili, Global Chief Heat Officer for UN-Habitat and Atlantic Council, to discuss combatting urban heat at the local level.

Opinions

The future of smart city technologySponsored by Huawei

Imagination and vision is required to enable successful digital transformation in our cities, writes Huawei’s Nadim Abdulrahim.

Overcoming the innovation gap

There is a gap between the aspirations of cities and the true capabilities of smart city technology, writes Anders Lisdorf.

22 - 26 June 2026: Find out more

Most Popular

SmartCitiesWorld launches AI CityXchange to support cities at every stage of AI adoption

Public technology Portal sculpture unites Dublin and New York

Two-thirds of Britons demand digital public services

New board members and Global Steering Committee for Resilient Cities Network

AI tools for city management launched at Bloomberg CityLab

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

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Home | Governance and Citizen | Inclusivity

Inclusivity

The latest news on inclusivity in smart city projects across the world.

Digital Dubai launches senior citizens track

Digital Dubai launches senior citizens track

Inclusivity11 Feb 2026

Digital Dubai and the Community Development Authority are enhancing digital quality of life for seniors as part of the Digital Balance Initiative for Families.

Chicago releases RFP for small business tech enhancement programme

Chicago releases RFP for small business tech enhancement programme

People and skills27 Jan 2026

City initiative will equip under-resourced small business owners with the skills, tools, and access needed to grow, compete and succeed in a digital-first economy.

Assessing e-services in Ukrainian cities

Assessing e-services in Ukrainian cities

News09 Jan 2026

Transparent Cities programme evaluated 11 cities to discover how user-friendly and mature the digital service infrastructure is for citizens and businesses.

How NYC aims to be the world’s most language-friendly city

How NYC aims to be the world’s most language-friendly city

Inclusivity11 Dec 2025

Agencies will evaluate how to further incorporate language technologies into their interactions and language apps will be installed on city-owned smart devices.

Urban Transformation Summit spurs action to reimagine cities

Urban Transformation Summit spurs action to reimagine cities

News31 Oct 2025

Announcements at the WEF Summit included news of the first cohort for a global coalition dedicated to advancing high-quality, people-centred urban development.

Sunderland expands hub network to boost digital inclusion

Sunderland expands hub network to boost digital inclusion

Inclusivity31 Oct 2025

The seven new hubs have been established in communities with significant digital needs in the UK city, while five existing hubs have been strengthened.

Los Angeles launches free community wifi in Crenshaw Corridor

Los Angeles launches free community wifi in Crenshaw Corridor

Inclusivity24 Oct 2025

Pairing wifi technology with existing city infrastructure unlocks a platform for Los Angeles to further develop smart city assets and public service delivery.

Chesapeake to deploy city-owned private wireless network

Chesapeake to deploy city-owned private wireless network

Fibre networks21 Aug 2025

Designed by Boldyn and part of the Chesapeake Connects programme, it will deliver secure, dedicated wireless services tailored to the City’s operational needs.

Chicago expands Sustainable Community Schools model

Chicago expands Sustainable Community Schools model

Inclusivity07 Aug 2025

The model pairs schools with community-based organisations to provide integrated support and services and also aims to connect schools to neighbourhoods.

Philadelphia launches new performance-tracking metrics

Philadelphia launches new performance-tracking metrics

Citizen engagement15 Jul 2025

Update to the Philly Stat 360 website deepens the US City’s commitment to government transparency and accountability as well as data-driven decision-making.

Most Popular

SmartCitiesWorld launches AI CityXchange to support cities at every stage of AI adoption

A dedicated platform and series of workshop events focused on how AI is being applied across cities from experimentation to large-scale, embedded deployment.

Public technology Portal sculpture unites Dublin and New York

Each sculpture features a 24/7 visual livestream from a Portal in the other city, allowing real-time interaction between Dubliners and New Yorkers and visitors.

What is ‘Smart City’ and why do we need them?

Smart city is the framework based on Information and Communication technologies that enable the development of sustainable practices to address the urbanisation challenges. Leveraging the technology is one of the foremost pillars of ‘smart cities’ in order to increase efficiencies and improve the quality of resident’s life and the city’s services.

Peer-to-peer carsharing scheme to launch in Moscow

City’s ambitious transport plans also include FacePay on the metro.

AI used to monitor and optimise Swedish road infrastructure

Computer vision and machine learning specialist, Univrses, will work with the Swedish Transport Administration to digitise and manage roadside infrastructure.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Guest Opinions

How smart city life is transforming futures across Sunderland

Liz St Louis, director of smart cities and enabling services at Sunderland City Council, shares details of the real ...

Putting people first: the key priorities for a post-pandemic smart city

Westminster City Council’s Aruj Haider on why technology must come second to the people it serves and the importance of ...

Think Tank: Cities on the frontline and lessons for a resilient recovery

In the latest of our opinion pieces from members of our Advisory Board, the question ’how can I build resilience for ...

Covid-19 is ushering a new era in government services

Local government will never be the same again in the wake of the coronavirus pandemic, writes Tactile Mobility’s Eitan ...

Jointly building a smart city helps us all enjoy better urban livesSponsored by Huawei

Closed ecosystems mean limited choices, limited innovation, limited success, writes York Yuekun.

Iskandar shows Malaysia’s smart cities’ promise but only if they keep citizens in mind

Malaysia can show how to build a smart city from scratch but it’s not without its challenges, writes Skymind CEO Shawn ...

Could FWA be the answer to keeping people connected during the global pandemic?

Fixed Wireless Access’s speed and flexibility could have it serve a crucial role in helping businesses and public ...

The 14 pillars of a smart city

Strategies must take a holistic approach encompassing people, institutions, structures and operations, say Clint Vince, ...

Towards the smart cities of 2025

From tech trends to behavioural shifts and new ways to make smart cities economically sustainable, Matthew James Bailey ...

Smart city trend tracker: The top stories on SmartCitiesWorld in 2019

We round up our main takeaways from smart city developments in 2019. We’d love to hear yours.

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Latest Trend Report

Trend Report 2025: Planning and operating thriving cities – innovation for smarter urban living

Trend Series

Download our latest report to uncover how artificial intelligence is being used to support cities in how they plan and operate city services to ensure they are vibrant, sustainable and economically thriving modern spaces.

Latest Webinar

OnDemand Panel Discussion: Digital twins and AI as the intelligent operating layer for cities

Webinars

Join us for insights from real-world case studies on the use of digital twins and AI as the present and future of urban management.

Latest Podcast

How cities can own their data and their future with sovereign AI

Podcasts

Tune into the SmartCitiesWorld podcast to understand the world of sovereign AI for cities, featuring PNY Technologies’ Youssef Nadiri as our expert guest.

Latest Urban Exchange Podcast

Urban Exchange Podcast Episode 32 – Flood and energy resilience in Quezon City

Urban Exchange Podcast

Tune in for the latest Urban Exchange where we get a first-hand account of city resilience measures from Quezon City following unexpected extreme rainfall.

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Most Popular

Aberdeen launches ‘life event’ website for residents

SmartCitiesWorld launches AI CityXchange to support cities at every stage of AI adoption

Vancouver reaffirms commitment to building healthy, inclusive city

Public technology Portal sculpture unites Dublin and New York

Digital Dubai launches senior citizens track

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Special Reports

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

Urban Exchange Episode 4: Francis Suarez, Mayor of Miami

Urban Exchange Episode 3: Glasgow City Council Leader Susan Aitken

Urban Exchange Episode 3: Glasgow City Council Leader Susan Aitken

City Profiles

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Smart Cities Reports

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Smart Cities Reports

SmartCitiesWorld City Profile – San Diego

Delve into this City Profile which focuses on how the City of San Diego is innovating through policy and technology to best serve its communities. Find out how it splits the city’s challenges and matches them to solutions that demonstrate exactly how technology, policy and investment come together to overcome both every-day and long-term issues.

Research

Webinars

OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

OnDemand Panel discussion: Using AI to create value in cities for communities and workforce

OnDemand Panel discussion: Using AI to create value in cities for communities and workforce

VIRTUAL DEBATE: How will 5G assist a rapidly urbanising world?

VIRTUAL DEBATE: How will 5G assist a rapidly urbanising world?

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