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Smart restrooms gather momentum at airports

Infax has also partnered with Tooshlights, the smart restroom traffic management system, to make the smart restroom of the future a reality at the airport

Technology is lighting the way to a better customer experience at ATL
Technology is lighting the way to a better customer experience at ATL

Infax has launched its TRAX SmartRestroom facility analytics system in a pilot programme in its home town at Hartsfield-Jackson Atlanta International Airport (ATL). The technology will help what is ranked as the busiest airport in the world improve facilities management by providing real-time data that allows staff and restrooms to run more efficiently.

Infax provides software solutions that improve the customer experience in venues throughout the country in the public and private sector. At ATL, Its real-time passenger and custodial analytics monitoring system monitors how many passengers have utilised the location and passively monitors the time the attendant arrived on site to clean by utilising TRAX SmartBadges.


The system provides predictive analytics based on real time flight information and also accepts and integrates data from other end points such a passenger feedback tablets, and stall occupancy systems.

“Clean and efficient restrooms rank a top priority for travellers, and airports are responding as an overall goal to enhance the passenger experience,” said Tracy Davis, vice president of sales and business development, Infax. “ATL is ranked the busiest airport in the word, serving over 100 million passengers a year, averaging 275,000 a day. The Infax TRAX facility analytics system helps airports like ATL with improved facilities management.”

Infax technology is operating in more than 65 airports across the US and is now live in ATL’s concourse B restrooms, serving two of Delta’s busiest restrooms with potential plans to expand to additional restrooms and terminals.

As part of ATL’s $6 billion modernisation programme and in preparation for the summer vacation traffic, Infax has also partnered with Tooshlights, the smart restroom traffic management system that helps guests “know where to go". These efforts are in partnership with the Atlanta Airlines Terminal Corporation (AATC) to bring the smart restroom of the future to ATL.

The Infax integration with Tooshlights will work similarly to parking garage lights, notifying travellers when a stall is ready to be used. Feedback data from each passenger’s user experience will be tracked and stored by Infax and the system will provide real-time data so that staff can be alerted when the restrooms need to be cleaned.

“The Atlanta Airlines Terminal Corporation has been working for a couple of years to reinvent the restroom experience for our passengers and create the smart restroom of the future. We are excited to incorporate Infax and Tooshlights technology into our overall vision of enhancing the restroom servicescape for our quest and passengers,” said Kofi Smith, President and CEO of AATC.


In April 2018, Infax and Tooshlights unveiled the TRAX SmartRestroom pilot at Los Angeles International Airport with more installations planned for the upcoming months. Infax’s TRAX SmartRestroom pilot was first adopted by Houston Airport System in 2017, providing administrators with information and analytics to respond quickly to service points and stay ahead of the demand curve even during the busiest travel seasons. It has since expanded to more than seven airports and convention centres.

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