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OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

Join city and industry experts to explore how AI is enabling more personalised, accessible, and trusted government services, and uncover practical strategies for responsible AI adoption that benefits all citizens. Hear from Manchester City Council and the City of Tampere.

Panel discussion (23 Oct): Trust and tech AI’s future with local government

Join us to explore how local governments are leveraging AI to improve services, boost local economies, and build public trust – while navigating the challenges of ethics and inclusion.

Special Reports

Furthering the role of local leadership in US climate action

Kate Wright, executive director of Climate Mayors, details the unique role of mayors in furthering urban climate action, explaining how they’re getting closer to communities to make the most of unprecedented federal funding.

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Podcasts

Urban Exchange Podcast Episode 31 – Resilient Sydney: 33 local governments, one resilience strategy

Join us for a journey of collaboration on the Urban Exchange Podcast, where we discover how Resilient Sydney is aligning more than 30 local council on a single resilience plan.

Urban Exchange Podcast Episode 24 - The City Resilience Framework & the next decade of resilience

Lauren Sorkin and Paul Wilson are joined by Jo Da Silva, Global Director of Sustainable Development at Arup, to explore the updated City Resilience Framework and how it can be used by cities.

Opinions

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New Rochelle unveils plans for transit centre redesign

Vancouver approves Climate Change Adaptation Strategy update

Manchester launches People’s Panel for AI

Urban New Deal seeks to better understand cities’ challenges

EPB Broadband helps develop future-ready broadband networks

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

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Home | Governance and Citizen | Inclusivity

Inclusivity

The latest news on inclusivity in smart city projects across the world.

City of Charlotte to host second data conference

City of Charlotte to host second data conference

Data management & software17 Nov 2025

City is inviting proposals from researchers, technologists, community leaders, and public sector professionals with a passion for using data to solve real-world challenges.

San José partners to bring free AI learning to every resident

San José partners to bring free AI learning to every resident

AI and Machine Learning07 Nov 2025

The public private collaboration with Google, OpenAI, Anthropic and the Bay Area Council will make free AI education and tools available to residents.

Urban Transformation Summit spurs action to reimagine cities

Urban Transformation Summit spurs action to reimagine cities

News31 Oct 2025

Announcements at the WEF Summit included news of the first cohort for a global coalition dedicated to advancing high-quality, people-centred urban development.

Sunderland expands hub network to boost digital inclusion

Sunderland expands hub network to boost digital inclusion

Inclusivity31 Oct 2025

The seven new hubs have been established in communities with significant digital needs in the UK city, while five existing hubs have been strengthened.

Los Angeles launches free community wifi in Crenshaw Corridor

Los Angeles launches free community wifi in Crenshaw Corridor

Inclusivity24 Oct 2025

Pairing wifi technology with existing city infrastructure unlocks a platform for Los Angeles to further develop smart city assets and public service delivery.

World Cities Day to focus on people-centred smart cities

World Cities Day to focus on people-centred smart cities

News22 Oct 2025

The Global Observance of World Cities Day on 31 October will take place in Bogotá, Colombia, while Shanghai will host the 2025 SDG Cities Global Conference.

Toronto celebrates public wifi milestone

Toronto celebrates public wifi milestone

Inclusivity08 Oct 2025

Since launch in 2021, ConnectTO has helped bridge the digital divide by delivering free public wifi to a wide range of locations across the Canadian city.

Smart City Expo World Congress announces 2025 keynotes

Smart City Expo World Congress announces 2025 keynotes

News03 Oct 2025

Fourteenth edition of the event will bring together more than 600 global experts to share strategies, tech and projects that are driving urban transformation.

Glasgow launches no-code digital skills programme

Glasgow launches no-code digital skills programme

People and skills23 Sep 2025

The programme aims to empower early-stage tech founders and upskill students through no-code app development and will include the Ideas2App incubator.

Firm helps tackle water waste with 250k smart meter roll-out

Firm helps tackle water waste with 250k smart meter roll-out

Water01 Sep 2025

Connexin’s LoRaWan Internet of Things network currently connects almost 250,000 meters across the UK, with a plan to connect the whole of the country.

Most Popular

What is ‘Smart City’ and why do we need them?

Smart city is the framework based on Information and Communication technologies that enable the development of sustainable practices to address the urbanisation challenges. Leveraging the technology is one of the foremost pillars of ‘smart cities’ in order to increase efficiencies and improve the quality of resident’s life and the city’s services.

Smart city research initiative aims to develop results-driven playbook

ESI ThoughtLab will define the cost benefits of smart city investments and provide city and business leaders with an evidence-based guide.

ST Engineering to provide smart city platform for Lusail City

The company will build and operate a smart city platform with citywide network connectivity for the Qatar city using advanced AI and data-driven technologies.

Gothenburg boosts sustainable public transport push with e-bus roll-out

More than 150 electric buses will be introduced in the region covering Gothenburg, Mölndal and Partille, where 180 million trips are made by bus each year.

Speaker line-up announced for Cities Climate Action Summit

Experts from cities and organisations around the world will come together in SmartCitiesWorld’s three-day hybrid event to tackle the climate challenge head-on.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Guest Opinions

How smart city life is transforming futures across Sunderland

Liz St Louis, director of smart cities and enabling services at Sunderland City Council, shares details of the real ...

The three key pillars of digital urban transformationSponsored by Dell

Manminder Takhar, Global CTO, Global Digital Cities, Dell Technologies, explores how cities are embracing digital ...

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Latest Trend Report

Trend Report 2025: Planning and operating thriving cities – innovation for smarter urban living

Trend Series

Download our latest report to uncover how artificial intelligence is being used to support cities in how they plan and operate city services to ensure they are vibrant, sustainable and economically thriving modern spaces.

Latest Webinar

OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

Webinars

Join city and industry experts to explore how AI is enabling more personalised, accessible, and trusted government services, and uncover practical strategies for responsible AI adoption that benefits all citizens. Hear from Manchester City Council and the City of Tampere.

Latest Podcast

Podcast: Using mobility data to shape the future of cities

Podcasts

TomTom’s Ralf-Peter Schäfer discusses the power of real-time data in reshaping city life, and what the future holds for smart urban mobility.

Latest Urban Exchange Podcast

Urban Exchange Podcast Episode 31 – Resilient Sydney: 33 local governments, one resilience strategy

Urban Exchange Podcast

Join us for a journey of collaboration on the Urban Exchange Podcast, where we discover how Resilient Sydney is aligning more than 30 local council on a single resilience plan.

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Most Popular

Isle of Man seeks tech entrepreneurs to transform healthcare

Record 132 US cities earn top score in 2025 Municipal Equality Index

How Canberra aims to build its future today

AI-powered voice assistant to help public transit communications

Off-grid fleet charging hub installed in East Boston

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

City Profiles

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Smart Cities Reports

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Smart Cities Reports

SmartCitiesWorld City Profile – San Diego

Delve into this City Profile which focuses on how the City of San Diego is innovating through policy and technology to best serve its communities. Find out how it splits the city’s challenges and matches them to solutions that demonstrate exactly how technology, policy and investment come together to overcome both every-day and long-term issues.

Webinars

OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

OnDemand Panel discussion: Using AI to create value in cities for communities and workforce

OnDemand Panel discussion: Using AI to create value in cities for communities and workforce

OnDemand Global Local Executive Panel: From Smart Cities to Sustainable Futures – AI and Local Governance

OnDemand Global Local Executive Panel: From Smart Cities to Sustainable Futures – AI and Local Governance

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