Sunderland expands network of hubs to tackle digital exclusion

• Women’s Community Boutique (90 Coronation Street, Hendon, Sunderland, SR1 2HE)
• St Cuthbert’s Church (Redhouse, Sunderland, SR5 5QS)
• St Mark’s Community Association (4 Saint Mark’s Terrace, Millfield, Sunderland, SR4 7BN).

As well as introducing new Hubs, the council has invested in enhancing digital infrastructure across existing sites. City Hall has been upgraded with new rising desks, keyboards and mice to improve accessibility, while Creative Smart City Hubs in Houghton and Washington have also received new digital equipment.

“We’re delighted to be expanding our Digital Health Hubs network to reach even more people across Sunderland,” said councillor Alison Smith, cabinet member for corporate services and equalities at Sunderland City Council. “These Hubs provide vital digital access and support at the heart of our communities, helping residents to go online and build confidence with technology.

“By expanding access to these Hubs, we’re helping people connect with loved ones and access vital support. Increasing the number of Hubs and investing in additional equipment means that we can ensure no one and nowhere is left behind in our increasingly digital world.”

“As part of our work in building the smart city’s connectivity backbone, the Hubs can empower people to make the most of the online world, improving their quality of life and access to opportunities”

Since their launch, the original 23 Digital Health Hubs have played a vital role in tackling digital exclusion across Sunderland, where recent research has revealed that one in three people are at risk of being left behind in an increasingly digital world. By providing ‘doorstep’ digital services at the heart of local communities, the hubs have helped residents gain essential digital skills, from applying for jobs and managing finances to staying connected with family and friends.

“This investment is crucial in improving digital literacy and extending the availability of spaces where residents can go online, build confidence with technology and develop essential digital skills," said Claire Venners, director delivery UK & Ireland at Boldyn Networks.

“In partnership with Sunderland City Council, at Boldyn we share a joint commitment to fostering a digitally included community, bridging the digital divide for a smarter, more connected and inclusive future. As part of our work in building the smart city’s connectivity backbone, the Hubs can empower people to make the most of the online world, improving their quality of life and access to opportunities.”

As part of the wider Digital Inclusion Programme, the council is continuing its call for volunteers to join the successful Tech Mates programme, which pairs digital champions with residents who need support to go online.