TfL partners to improve accessible transport across London

“Dial-a-Ride is a lifeline for thousands of elderly and disabled people across London, allowing them to make everyday trips to the supermarket or GP, as well as maintain a social life and pursue hobbies,” said James Mead, TfL’s general manager of on-demand transport.

“We’re thrilled to soon be introducing Via’s software to make our booking system even more accessible for our members and allow them to take more control of their journeys, whilst the quicker cancellations system will allow for smoother operations.”

“Via is dedicated to evolving public mobility across the globe, and this includes using technology to expand access to equitable and efficient transportation”

Booking and cancellations will be available by using a mobile app or web portal, in addition to the current system over the phone, providing multiple options for those without access to a smartphone, or those with visual or auditory impairments. Multiple booking channels will allow for quicker cancellations, freeing up vehicles and drivers for other journeys. Members will also be able to select accessibility features in the mobile app to meet specific needs, including options to assist those with impaired vision.

“We are honoured to have been selected as the new software provider for TfL’s vital Dial-a-Ride service, and we believe that together, we can improve even further the experience for Londoners requiring assisted transport” said Chris Snyder, CEO of Via Europe. “Via is dedicated to evolving public mobility across the globe, and this includes using technology to expand access to equitable and efficient transportation.”

Demand-responsive transit

Via and TfL have worked together on several occasions including a demand-responsive transport (DRT) service pilot in 2019 in the London borough of Sutton to reduce private vehicle use and expand access to public transport. TfL has also been a customer of Via’s leading transport planning software, Remix, since 2019, utilising the platform to design and develop the bus network across London.

In the UK, Via has some 30 partnerships with transport authorities and operators, including Transport for Wales, Milton Keynes Council, and Transport for West Midlands. Via’s partners use its software to power digital DRT services that increase access to sustainable, efficient, and equitable transport. Via recently announced the acquisition of Citymapper, the UK-based journey planning app and transport technology company, to help advance Via’s vision to be the operating system for every aspect of public mobility.