Boston uses chatbots to help create more equitable food system

The online food donations platform was created by the Office of Food Access to encourage connections between those that have food available for donation and those that need it or can distribute it, and to avoid food waste.

Once an organisation or individual creates an account, it can then post food donations and mark them as claimed. To claim food donations organisations or individuals must contact the ‘donor’ and arrange the logistics for pick up.

“By reducing digital and language barriers, the Office of Food Access’ goal is to create a more equitable food system where everyone is welcome and can be connected with the resources they need”

The donation interchange must be completely handled by the donor and receiver. OFA said it is unable to provide assistance with logistics. The food donations that are posted in the platform are approved by the Office of Food Access to avoid misuse of the platform.

“Ensuring every Boston resident has access to nutritious meals is essential to building an equitable city,” added Kim Janey, mayor of Boston.

“I’m excited to introduce this creative option to reduce food insecurity. This tech tool enables residents to connect with or provide services when it’s most convenient for them.”

OFA strives to give all residents of Boston access to nutritious, affordable, culturally connected food. Keeping the diversity of Boston’s population at heart, OFA said its goal is to create a more food-secure city with a “vibrant, inclusive food culture”.