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City of Helsinki reforms its digital foundation

The multi-year project aims to create a functional digital foundation that enables the Finnish city to run efficient and reliable services for employees and citizens.

The project aims to make Helsinki the city that best capitalises on digitalisation
The project aims to make Helsinki the city that best capitalises on digitalisation

The city of Helsinki has announced a multi-year project with the aim of reforming and improving its digital foundation.


According to city authorities, reforming the digital foundation is one of the most important development areas in its bid to become the city that “best capitalises” on digitalisation.


Efficient and reliable services


Helsinki’s ambition is to create a functional digital foundation which will enable efficient and reliable services for the city’s employees and residents alike. The programme covers, among other things, telecommunications services, support services, lifecycle services for data terminals, as well as server and capacity services.


“Functional services in infrastructure and basic information technology are of critical importance to the operations of the entire city, and making the digital leap is not possible without a functional digital foundation,” said Mikko Rusama, chief digital officer of Helsinki, and project manager for the digital foundation project.


“The new digital services are built on a functional foundation and they benefit each employee and city resident. The ambition is to offer the services and the information proactively, as automatically and easily as possible 24-7.”


Through the improvement of its digital foundation, the city wants to achieve:


1 Functional services in infrastructure and basic information technology and the associated support services

The objective is that the city owns its own backbone network and the connections to strategic offices. The entire network and infrastructure have integrated solutions for administration, surveillance and cybersecurity.


2 Cost-efficient and high-availability capacity services

Helsinki wants to offer new joint services in accordance with its integrated strategy for services, applications and cloud computing, while recognising the scalability, service standard and costs of the services. The goal for the future is that the city has one server room of its own, tendered contractor server rooms and specified cloud services at its disposal.


3 Quick and easy way to get support

Helsinki’s objective is to expand the remote support to cover the entire city as a 24-7 service and to offer adequate self-service opportunities.


4 Benefits from centralisation

The new digitalisation unit of the city executive office will offer the joint services centrally.


As the project progresses, Helsinki intends to recruit professionals and the procurements will be initiated gradually.


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