New York State awards 132-vehicle on-demand transit contract

“We have been focused on improving the convenience, accessibility, scheduling and tracking, and overall customer experience of the public transit service we provide, and we are happy that we found a partner in TRC that can deliver on all those elements,” said Miguel Velázquez, CEO of RTS.

“We look forward to piloting on-demand service in some of the more rural areas we serve, and leveraging TRC’s 24/7 support to ensure our customers have more access to more of the critical destinations they need to reach each day.”

Service is anticipated to start in late 2024, and aims to expand transit access in rural areas (where many residents are transit-dependent and do not own vehicles) while digitising and modernising RTS’ rural transit operation and providing more consistent delivery of service.

“We look forward to piloting on-demand service in some of the more rural areas we serve”

RTS partnered with TRC to enhance its operational efficiency, improve fleet management, leverage comprehensive data insights and analysis, and gain real-time tracking and monitoring capabilities.

“Our partnership with RGRTA is focused on innovating, enhancing, and improving the transit experience in rural upstate areas,” said James Cox, chief executive officer, TRC.

“Together, we’re aiming to alleviate car dependency and eliminate transit deserts, to allow every person to fully participate in activities across the community as part of daily life. The best part is that in addition to improving quality of life, we’re helping RGRTA dramatically improve the return on investment for its existing assets – its fleet and its people – while increasing the convenience of moving people.”