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Next-gen emergency services technology aims to make smart cities safer

Cisco and Carbyne are helping government agencies share data from sensors and IoT devices to provide a crucial source of information for emergency responders.

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Carbyne's 9-1-1 solution will be available in the Cisco marketplace
Carbyne's 9-1-1 solution will be available in the Cisco marketplace

Public safety technology specialist, Carbyne, is working with Cisco to provide next-generation emergency services for smart cities.

 

As a Cisco solution partner, Carbyne’s emergency services’ technology will be offered as an integrated part of Cisco Kinetic for Cities, a secure Internet of Things (IoT) data platform that provides automated data-sharing across community infrastructure, smart city solutions, applications and connected devices.

 

Delivering rich data

 

Carbyne delivers rich data from any connected device to emergency dispatch centres, providing responders with highly accurate location services, real-time video streaming, voice over IP, chat, and other potentially life-saving information.

 

Carbyne will be the only 9-1-1 solution available in the Cisco Marketplace, with additional solutions for international emergency numbers, social worker safety and private safety.

 

This new solution will offer emergency service providers the option to choose between a full cloud-based call-handling ecosystem, or an NG911 rich data plug-in for legacy systems. The companies say neither option requires any replacement of existing solutions or infrastructure.

 

Integrating Carbyne’s solution with Cisco will allow local, government-run IoT devices and sensors to interact and share data, serving as a crucial source of information for emergency responders.

"We will provide government agencies and emergency services the tools they need to harness advanced digital technologies for the safety of their citizens”

The connected infrastructure and components enhance situational awareness for first responders, improve resource allocation, reduce decision-making time, and decrease errors. All these upgrades to emergency systems help bolster responsiveness to citizens’ needs.

 

"Together with Cisco, we will provide government agencies and emergency services the tools they need to harness advanced digital technologies for the safety of their citizens,” said Amir Elichai, CEO and founder of Carbyne. “As a global partner, we are benefiting from this relationship by enhancing the distribution of our next-generation emergency services solutions across the world.”

 

Remote emergency dispatch centres

 

Kinetic for Cities aims to improve operational effectiveness, promote flexibility, create opportunities and reduce risk for ongoing smart city projects. The cloud-based platform and Carbyne’s public safety solution will allow emergency dispatch centres to be established in remote locations – anywhere with an internet connection – and ensure functionality even during emergency incidents and disasters.

 

Cisco’s integrated security portfolio provides added layers of security to keep assets and caller data safe.

 

"The new solution establishes a secure cloud-delivered, geographically-survivable, and scalable emergency communications capability," said Craig Coale, senior advisor for public safety and defence at Cisco.

 

He added: "By leveraging Cisco’s market-leading collaboration and contact centre solutions, this cooperation delivers critical interoperability between Carbyne and Cisco’s IoT data platform, Kinetic for Cities, for unprecedented community insights that keep citizens safer, informed, and more connected. This is the next evolution of public safety."

 

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