Panel discussion (23 Oct): Trust and tech AI’s future with local government

Join us to explore how local governments are leveraging AI to improve services, boost local economies, and build public trust – while navigating the challenges of ethics and inclusion.

OnDemand Panel Debate: Clearing the air: strategies for enhancing urban air quality

Join the latest SmartCitiesWorld Panel Debate to understand how to improve air quality in urban environments, and hear real-world case studies from leading cities. Watch Here

Smart City Expo: think digital, think green, think inclusion

The first day of the online event confirmed that the smart cities sector is well aware of its destination but it’s how it gets there that will be the problem.

Blockchain: Hype, hope and growing up in public

A recent Smart Cities World event looked at where things currently stand with blockchain for smarter cities and how we proceed from here.

SmartCitiesWorld City Profile – Atlanta

Find out more about Atlanta’s smart city strategy, focused around equitability and inclusion.

SmartCitiesWorld City Profile – Dortmund

In this edition, we focus on Dortmund in western Germany. With around 600,000 inhabitants, Dortmund is the eighth-largest city in Germany and the gateway to the Rhine-Ruhr region in the heart of Europe.

Podcasts

Opinions

Introducing AI CityXchange: focusing on the real work of AI in cities

SmartCitiesWorld’s senior editor Luke Antoniou on the launch of the new AI CityXchange, at a time where dialogue and knowledge sharing is critical between cities and their partners to use AI technology for public good.

Blockchain and carbon offsetting can help cities reduce emissions – but sometimes simpler is better

The University of Liverpool’s Stephen Finnegan explores the pros and cons of carbon offsetting and outlines Liverpool’s bid to become the UK’s first ’climate positive’ city by the end of 2020.

22 - 26 June 2026: Find out more

Most Popular

Two-thirds of Britons demand digital public services

OnDemand Panel Debate (11 Dec): Going behind the scenes of Dallas’ smart city initiatives

SmartCitiesWorld City Profile – Dortmund

Latest City Profile

SmartCitiesWorld City Profile – Sunderland

Smart Cities Reports

Find out how Sunderland is repositioning itself as a leading smart city – using digital infrastructure and low-carbon innovation to build a resilient, future-focused economy in the latest SmartCitiesWorld City Profile.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

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Home | Governance and Citizen | Inclusivity

Inclusivity

The latest news on inclusivity in smart city projects across the world.

Zurich retains top spot in IMD Smart City Index

Zurich retains top spot in IMD Smart City Index

News31 Mar 2026

Transparency, infrastructure and public trust are key to urban success, according to the annual ranking, published by the IMD World Competitiveness Centre.

Assessing e-services in Ukrainian cities

Assessing e-services in Ukrainian cities

News09 Jan 2026

Transparent Cities programme evaluated 11 cities to discover how user-friendly and mature the digital service infrastructure is for citizens and businesses.

Philadelphia launches new performance-tracking metrics

Philadelphia launches new performance-tracking metrics

Citizen engagement15 Jul 2025

Update to the Philly Stat 360 website deepens the US City’s commitment to government transparency and accountability as well as data-driven decision-making.

Three-quarters of Ukrainians satisfied with digital government

Three-quarters of Ukrainians satisfied with digital government

Citizen engagement27 May 2025

The GovTech Pulse survey by the Global Government Technology Centre in Kyiv and Info Sapiens shows Ukrainians are embracing digital services at rising rates.

Phoenix launches latest version of performance dashboard

Phoenix launches latest version of performance dashboard

Transparency07 Mar 2025

The dashboard was created to be dynamic and evolving to reflect changes in operations and priorities over time across the city, as well as community input.

Cities selected for DTPR digital trust open source pilot

Cities selected for DTPR digital trust open source pilot

Citizen engagement27 Sep 2023

Charlotte, West Palm Beach and The Underline in Miami will join the digital trust open source pilot focused on the use of digital technology in public places.

Which city will be tops for user-centric services?

Which city will be tops for user-centric services?

Citizen engagement15 May 2023

UserCentriCities has named the three finalists in the 2023 award that recognises the achievements made in developing user-centric services for citizens.

City of Chicago announces IT modernisation programme

City of Chicago announces IT modernisation programme

Inclusivity27 Jun 2022

It aims to deliver more accessible citizen services as well as enable greater transparency through broader access to data and empower citizens with new tools.

Toronto approves digital infrastructure framework

Toronto approves digital infrastructure framework

Policymaking07 Apr 2022

The principles-based approach establishes a plan for how the city will use technology and data, including the values that should guide decision-making on a day-to-day basis, and in the long-term.

SmartCitiesWorld hosts live debate on ensuring citizens are central to smart city strategies

SmartCitiesWorld hosts live debate on ensuring citizens are central to smart city strategies

Citizen engagement21 Mar 2022

An expert panel of city practitioners will discuss the importance of citizen issues and engagement when adopting urban technology and how to implement an effective and digitally inclusive citizen engagement strategy.

Most Popular

ST Engineering to provide smart city platform for Lusail City

The company will build and operate a smart city platform with citywide network connectivity for the Qatar city using advanced AI and data-driven technologies.

Huawei seals smart city deal with Barcelona

They will collaborate on projects relating to 5G, smart city applications and digital transformation.

Solar city goes live

Trina Solar’s PV modules have begun operations in the 10MW Sustainable City in Dubai, which aims to use only clean energy sources

AI used to monitor and optimise Swedish road infrastructure

Computer vision and machine learning specialist, Univrses, will work with the Swedish Transport Administration to digitise and manage roadside infrastructure.

Public technology Portal sculpture unites Dublin and New York

Each sculpture features a 24/7 visual livestream from a Portal in the other city, allowing real-time interaction between Dubliners and New Yorkers and visitors.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Guest Opinions

Putting people first: the key priorities for a post-pandemic smart city

Westminster City Council’s Aruj Haider on why technology must come second to the people it serves and the importance of ...

Latest City Profile

SmartCitiesWorld City Profile – Sunderland

Smart Cities Reports

Find out how Sunderland is repositioning itself as a leading smart city – using digital infrastructure and low-carbon innovation to build a resilient, future-focused economy in the latest SmartCitiesWorld City Profile.

Latest Trend Report

Trend Report: Planning and operating thriving cities – innovation for smarter urban living

Trend Series

Download our latest report to uncover how artificial intelligence is being used to support cities in how they plan and operate city services to ensure they are vibrant, sustainable and economically thriving modern spaces.

Latest Webinar

Trend Report Panel Discussion (21 May): Operating smarter: using digital twins and AI to reshape urban infrastructure management

Webinars

Discover how AI-powered digital twins are transforming urban infrastructure and how these innovations can improve efficiency, resilience, and sustainability.

Latest Podcast

Cities Thriving on Lighting, Episode 2 – Simplicity by design in smart lighting

Podcasts

Discover the technology and considerations behind how cities can turn existing streetlight networks into secure, interoperable, and future‑proof infrastructure in the second episode of Cities Thriving on Lighting.

Latest Urban Exchange Podcast

Urban Exchange Podcast Episode 32 – Flood and energy resilience in Quezon City

Urban Exchange Podcast

Tune in for the latest Urban Exchange where we get a first-hand account of city resilience measures from Quezon City following unexpected extreme rainfall.

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Most Popular

Riga reduces red light violations by two-thirds

Initiative aims to drive largest single-day AI deployment in local government

City of Darwin launches new data platform

Putting AI at the centre of public sector decision-making

Zurich retains top spot in IMD Smart City Index

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Special Reports

Smart City Expo: think digital, think green, think inclusion

Smart City Expo: think digital, think green, think inclusion

City Profiles

Smart Cities Reports

SmartCitiesWorld City Profile – Atlanta

Find out more about Atlanta’s smart city strategy, focused around equitability and inclusion.

Smart Cities Reports

SmartCitiesWorld City Profile – Dortmund

In this edition, we focus on Dortmund in western Germany. With around 600,000 inhabitants, Dortmund is the eighth-largest city in Germany and the gateway to the Rhine-Ruhr region in the heart of Europe.

Research

White paper: Why connected intelligent assets equal smarter cities

White paper: Why connected intelligent assets equal smarter cities

How cities can increase uptime, reliability and gain maximum value from data collected.
This white paper covers moving from preventative to predictive maintenance of assets; the role of digital twin technology; the challenges of collecting and managing the data required to maximise the benefits of connected intelligent assets.

White paper: Understanding Resiliency : What it means to be a resilient city and tools to support

White paper: Understanding Resiliency : What it means to be a resilient city and tools to support

This whitepaper will provide a better understanding of the necessity for resiliency strategies, the challenges of implementing resiliency and digital tools to support cities and territories to build more resilient, sustainable and safe places to live.

White Paper: Artificial Intelligence Within Cities – The Next Stage in Societal Digital Transformation

White Paper: Artificial Intelligence Within Cities – The Next Stage in Societal Digital TransformationSponsored by Fiware

In collaboration with Matthew James Bailey (leading authority, pioneer, and consultant in innovation, AI and AI Ethics, Smart Cities, IoT, and a renowned author), this brand new white paper focusses on the role played by artificial intelligence (AI) in shaping the future experience of Smart Cities.