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City of Vancouver introduces performance dashboard

VanDashboard measures performance against 65 key metrics in six categories including core service delivery, affordability and housing, climate change and economy and finances.

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Citizens can now monitor the City of Vancouver's performance in a range of areas
Citizens can now monitor the City of Vancouver's performance in a range of areas

Citizens in Vancouver can now see how the city is performing via a new online dashboard.

 

VanDashboard measures performance against 65 key metrics in six categories of core service delivery, affordability and housing, climate change, economy and finances, equity and social issues and vibrant culture.

 

In a separate announcement, the City of Vancouver is calling on residents and businesses to provide input on 19 proposed actions in its Climate Emergency Action plan.

 

Monitoring key issues

 

The metrics used represent a wide variety of city services provided, as well as monitor key issues. Examples include:

  • fire incident response times
  • number of calls for police service
  • processing of permits for affordable housing development
  • service centre wait times
  • water consumed per capita.

Where possible, targets have been set and performance is measured against those targets. Many of the metrics are updated quarterly, while others are annual measures.

 

The public can also drill down into the historical data for each metric and, using the city’s open data portal, can sort and view the data as they wish. Citizens can also click through to further details on related strategic priorities. For example, in core delivery, there are direct links to the Digital Strategy, Transportation 2040 and Resilient Vancouver plans.

 

The dashboard will be updated with new metrics over time, based on public feedback. The public can ask questions or provide their feedback via the contact button at the bottom of the VanDashboard landing page.

 

Climate emergency

 

Growing local and global concern are propelling Vancouver to accelerate its actions to avoid the worst impacts of climate change.

 

More than 95 per cent of the city’s carbon pollution comes from burning natural gas to heat buildings and hot water and from the gas and diesel from vehicles. In a statement, the City of Vancouver said the proposed actions focus on specific, impactful ways the city can reduce emissions “as everywhere that we are contributing to climate change, there is a solution”.

 

Where possible, targets have been set and performance is measured against those targets. Many of the metrics are updated quarterly, while others are yearly measures.

 

It continued: “To heat our buildings, we can switch to zero-carbon options, such as electric heat pumps and renewable natural gas, and for moving around the city, we can switch to active modes, transit and zero-emissions vehicles.”

 

Between now and 22 April, citizens can provide feedback on the 19 proposed actions in the five-year Climate Emergency Action Plan.

 

In 2019, the city committed to a five-fold increase in its efforts to tackle climate change and align local efforts with international recommendations to limit warming to 1.5°C. The City Council approved the Climate Emergency Response report that provides the roadmap to accelerate actions and build on Vancouver’s Greenest City strategy achievements.

 

Staff will use the feedback gathered during the engagement period to shape the Climate Emergency Action Plan and present it to the council in October 2020.

 

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