New York CDTA expands on-demand transit service in Albany

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CDTA is working with Discover Albany and the Downtown Improvement District to support tourist mobility needs

New York’s Capital District Transportation Authority (CDTA) has announced it is expanding its on demand transit service Flex+ with additional stops throughout downtown Albany.

CDTA operates a multimodal transit network in the Capital District of New York State with more than 16 million trips taken last year.

Rider experience

The Routing Company (TRC) powers Flex+ service with its suite of Pingo products – including on-demand transit service and features such as Transit Connect. Transit Connect guarantees connections for riders to fixed route networks using real-time data. The feature was developed by TRC as a solution to improve the rider experience and guarantee a connection to onward transit modes.

The original Flex+ service delivered convenient connections between downtown Albany and the Joseph L Bruno Rail Station (formerly the Rensselaer Rail Station) – one of the busiest Amtrak stations in America. The expanded service includes 19 unique stops in the downtown Albany area, accommodating the city’s bustling tourist season.

“The beauty of flexible transit is that it works for everyone – no matter your trip purpose or destination – and it will make getting around Albany much easier for visitors”

It will take customers to several different designated stops including hotels, restaurants, entertainment venues, and more. CDTA is working with Discover Albany and the Downtown Improvement District to support tourist mobility needs.

CDTA used New York State Innovative Mobility Initiative (IMI) funding to support the initial deployment. IMI funding provides non-MTA transit authorities with $10m in funds to expand service, namely to create new transit alternatives to support riders facing barriers to traditional transit – including the creation and expansion of microtransit and paratransit service.

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