The GoMedia system uses multiple data sources and is a major step towards providing a connected rail journey and mobility-as-a-service
GoMedia is launching what claims to be the UK rail industry’s first real-time customer information solution on TransPennine Express.
The intercity rail provider, which is part of the First Group, will use live data to update customers on the status of their journeys. It is part of its ‘Take the North Further’ vision, which will invest more than £500m in the next two years to transform travel and customer experience across the North and into Scotland.
The solution, which is now available via TransPennine Express’ GoMedia-developed onboard infotainment system Exstream, uses multiple industry-leading data sources and GPS mapping to provide accurate arrival and departure times, relevant platform numbers, onward travel options and much more, to significantly increase passenger satisfaction on every TransPennine Express journey.
“By using multiple sources of accurate information in one customer-friendly solution, we are taking a major step towards providing a truly connected rail journey,” said Roger Matthews, managing director at GoMedia.
“Real-time data drives this concept, tying rail travel together with booking a taxi, car parking services and knowing which bus to catch home, delivering mobility-as-a-service (MaaS) in its most conventional form.
He added: “Intelligent, personalised information makes the transition from one mode of transport to another as seamless as possible for travellers.
"We are excited to be at the forefront of the industry as smart technology is gradually introduced to more aspects of rail travel, revolutionising passengers’ journeys.”
“Intelligent, personalised information makes the transition from one mode of transport to another as seamless as possible for travellers"
Darren Higgins, commercial director at TransPennine Express, explained that Exstream is already popular with customers and the introduction of enhanced, personalised journey information offers another valuable reason for customers to download and engage with it. “We are constantly looking at new ways of improving the customer experience and are thrilled that those who use our services will be some of the first to benefit from this personalised information system," he said.
TransPennine Express’ personalised journey information service comes on the back of the Rail Delivery Group’s (RDG’s) £1m investment in Darwin 4 Trains, an on-train customer information system that was developed as part of the rail industry’s commitment to put customers in control and improve their onboard experience.
The development of innovative technology is part of RDG’s customer strategy to improve the way customers receive real-time information when they’re on the go.
GoMedia will be launching its passenger information solution to more First Group rail operating companies and its wider rail operator customer base throughout 2019.
You might also like: