Artificial Intelligence in Cities Trend Report 2024

The potential opportunities artificial intelligence is providing for cities has never been so abundant thanks to the technology’s rapid development. Urban living as we know it is being transformed by AI, offering cities critical support tools to gather insights, improve decision-making and enhance efficiency.

The urgency for responsive, efficient and personalised services grows as urban spaces become increasingly complex and interconnected. This report shines a light on the services offered by AI-powered technologies to address these challenges faced by cities and showcases its abilities to anticipate and meet the diverse needs of city dwellers.

The SmartCitiesWorld Trend Report on artificial intelligence, supported by Microsoft, explores the ways in which AI can be utilised to improve experiences for city residents, visitors and employees alike. In this report, we delve into the applications of artificial intelligence in its various domains, such as public transport and healthcare, shining a light on its revolutionary opportunities.

The report offers valuable insights into AI’s applications in:

• Delivering personalised citizen experiences: how AI is processing vast amounts of data to predict and meet individual needs
• Empowering the local government workforce: the ability of AI to produce data-driven insights and automate repetitive tasks
• Transforming local government efficiency: improving resource management and decision-making processes
• Data privacy and sovereignty: the balancing act between AI and cloud solutions with stringent data governance policies

The Artificial Intelligence in Cities Trend Report also features city case studies from:

• Stavanger Kommune, Norway: saving time and bolstering resource through AI
• City of Madrid, Spain: AI-powered virtual assistant for visitors
• Public Utilities Board, Singapore: AI for predictive water management