UK water utility implements advanced metering infrastructure

“Our partnership with Connexin is a cornerstone in supporting our smart meter rollout ambition in these regions and we are excited to bring their extensive knowledge and experience into our programme of work,” said Gary Adams, head of the Smart Transformation Programme at Essex & Suffolk Water.

He added: “We are passionate about the environment and our targets to reduce both consumption and leakage, creating a more water-efficient system for our customers. Our rollout of smart metering will support this and provide valuable insight in shaping how the industry can better understand where water is used, and make sure we’re looking after it for the future.

“Securing the largest UK water metering contract is a commitment to the wellbeing of our communities and the conservation of our most precious resource”

“We know that approximately 18 per cent of our domestic customers have a leak at their property which has a direct impact on the value of their bill. Through this smart connectivity, we will be able to detect customer side leakage more precisely and quicker than before supporting our customers in keeping their bills as low as possible. The hourly data will also allow us to work with our customers to demonstrate how much water they are using and provide guidance on how to reduce it to help improve people’s lives and safeguard our environment.”

Connexin has been awarded a contract of up to 15 years to provide the new infrastructure, five years initially with the option to extend for a further 10 years.

“Securing the largest UK water metering contract is a commitment to the wellbeing of our communities and the conservation of our most precious resource,” said Dan Preece, vice president of water and utilities at Connexin, said: “Together we are paving the way for a more connected, efficient, and responsible world – one drop at a time.”

The Asset Management Period 8 (AMP8) commences on 1 April 2025, affecting all water companies within England and Wales. The purpose of AMP periods, set by industry regulator Ofwat, is to increase efficiency and service levels within the sector. It is anticipated that AMP8 will transform the water industry’s commitments towards climate change and customer expectations on service, society, and the environment.