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OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

Join city and industry experts to explore how AI is enabling more personalised, accessible, and trusted government services, and uncover practical strategies for responsible AI adoption that benefits all citizens. Hear from Manchester City Council and the City of Tampere.

OnDemand Webinar: Cities Climate Action Weeks: A global movement with local impact

Inspired by London, find out how Baku, Rio de Janeiro, Bangkok and Prague are creating their own Climate Action Weeks to drive ambitious local change - and are helping to build a powerful global movement.

Special Reports

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

Discover how Malaysia is leading the way in AI-powered urban innovation at the first Southeast Asian Smart City Expo in Kuala Lumpur.

Urban Exchange Episode 4: Francis Suarez, Mayor of Miami

Cities on the  Frontlines: LIVE from cop26 advancing net-zero and resilience

Preview: Lauren Sorkin, executive director at Resilient Cities Network, will be joined by Mayor of Miami, Francis Suarez, for reflections live from Cop26 and a discussion around advancing urban resilience.

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Podcasts

Urban Exchange Podcast Episode 31 – Resilient Sydney: 33 local governments, one resilience strategy

Join us for a journey of collaboration on the Urban Exchange Podcast, where we discover how Resilient Sydney is aligning more than 30 local council on a single resilience plan.

Urban Exchange Podcast Episode 26 - Championing urban heat resilience: Global Chief Heat Officer Eleni Myrivili

The Urban Exchange welcomes Eleni Myrivili, Global Chief Heat Officer for UN-Habitat and Atlantic Council, to discuss combatting urban heat at the local level.

Opinions

The future of smart city technologySponsored by Huawei

Imagination and vision is required to enable successful digital transformation in our cities, writes Huawei’s Nadim Abdulrahim.

Overcoming the innovation gap

There is a gap between the aspirations of cities and the true capabilities of smart city technology, writes Anders Lisdorf.

Most Popular

Manchester launches People’s Panel for AI

How citizen-centric are you?

Public technology Portal sculpture unites Dublin and New York

Bloomberg Philanthropies launches coronavirus support programme for mayors

Multi-channel citizen engagement and XaaS: Gartner pinpoints next govtech trends

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

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Home | Governance and Citizen | Inclusivity

Inclusivity

The latest news on inclusivity in smart city projects across the world.

Urban Transformation Summit spurs action to reimagine cities

Urban Transformation Summit spurs action to reimagine cities

News31 Oct 2025

Announcements at the WEF Summit included news of the first cohort for a global coalition dedicated to advancing high-quality, people-centred urban development.

Sunderland expands hub network to boost digital inclusion

Sunderland expands hub network to boost digital inclusion

Inclusivity31 Oct 2025

The seven new hubs have been established in communities with significant digital needs in the UK city, while five existing hubs have been strengthened.

Los Angeles launches free community wifi in Crenshaw Corridor

Los Angeles launches free community wifi in Crenshaw Corridor

Inclusivity24 Oct 2025

Pairing wifi technology with existing city infrastructure unlocks a platform for Los Angeles to further develop smart city assets and public service delivery.

Chesapeake to deploy city-owned private wireless network

Chesapeake to deploy city-owned private wireless network

Fibre networks21 Aug 2025

Designed by Boldyn and part of the Chesapeake Connects programme, it will deliver secure, dedicated wireless services tailored to the City’s operational needs.

Chicago expands Sustainable Community Schools model

Chicago expands Sustainable Community Schools model

Inclusivity07 Aug 2025

The model pairs schools with community-based organisations to provide integrated support and services and also aims to connect schools to neighbourhoods.

Philadelphia launches new performance-tracking metrics

Philadelphia launches new performance-tracking metrics

Citizen engagement15 Jul 2025

Update to the Philly Stat 360 website deepens the US City’s commitment to government transparency and accountability as well as data-driven decision-making.

Brazil sets out guidelines for smart cities

Brazil sets out guidelines for smart cities

Policymaking02 Jul 2025

Guidelines highlight the importance of finding solutions to concrete challenges, digital inclusion and the incorporation of safe and accessible technologies.

Three-quarters of Ukrainians satisfied with digital government

Three-quarters of Ukrainians satisfied with digital government

Citizen engagement27 May 2025

The GovTech Pulse survey by the Global Government Technology Centre in Kyiv and Info Sapiens shows Ukrainians are embracing digital services at rising rates.

Phoenix launches latest version of performance dashboard

Phoenix launches latest version of performance dashboard

Transparency07 Mar 2025

The dashboard was created to be dynamic and evolving to reflect changes in operations and priorities over time across the city, as well as community input.

Ukraine to launch Global Government Technology Centre in Kyiv

Ukraine to launch Global Government Technology Centre in Kyiv

Economic Development30 May 2024

Centre aims to accelerate international collaboration on public sector innovation, digital transformation, emerging technologies and other critical tech issues.

Most Popular

What is ‘Smart City’ and why do we need them?

Smart city is the framework based on Information and Communication technologies that enable the development of sustainable practices to address the urbanisation challenges. Leveraging the technology is one of the foremost pillars of ‘smart cities’ in order to increase efficiencies and improve the quality of resident’s life and the city’s services.

Smart city research initiative aims to develop results-driven playbook

ESI ThoughtLab will define the cost benefits of smart city investments and provide city and business leaders with an evidence-based guide.

Gothenburg boosts sustainable public transport push with e-bus roll-out

More than 150 electric buses will be introduced in the region covering Gothenburg, Mölndal and Partille, where 180 million trips are made by bus each year.

ST Engineering to provide smart city platform for Lusail City

The company will build and operate a smart city platform with citywide network connectivity for the Qatar city using advanced AI and data-driven technologies.

Speaker line-up announced for Cities Climate Action Summit

Experts from cities and organisations around the world will come together in SmartCitiesWorld’s three-day hybrid event to tackle the climate challenge head-on.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Guest Opinions

How smart city life is transforming futures across Sunderland

Liz St Louis, director of smart cities and enabling services at Sunderland City Council, shares details of the real ...

Putting people first: the key priorities for a post-pandemic smart city

Westminster City Council’s Aruj Haider on why technology must come second to the people it serves and the importance of ...

Think Tank: Cities on the frontline and lessons for a resilient recovery

In the latest of our opinion pieces from members of our Advisory Board, the question ’how can I build resilience for ...

Covid-19 is ushering a new era in government services

Local government will never be the same again in the wake of the coronavirus pandemic, writes Tactile Mobility’s Eitan ...

Jointly building a smart city helps us all enjoy better urban livesSponsored by Huawei

Closed ecosystems mean limited choices, limited innovation, limited success, writes York Yuekun.

Iskandar shows Malaysia’s smart cities’ promise but only if they keep citizens in mind

Malaysia can show how to build a smart city from scratch but it’s not without its challenges, writes Skymind CEO Shawn ...

Could FWA be the answer to keeping people connected during the global pandemic?

Fixed Wireless Access’s speed and flexibility could have it serve a crucial role in helping businesses and public ...

The 14 pillars of a smart city

Strategies must take a holistic approach encompassing people, institutions, structures and operations, say Clint Vince, ...

Towards the smart cities of 2025

From tech trends to behavioural shifts and new ways to make smart cities economically sustainable, Matthew James Bailey ...

Smart city trend tracker: The top stories on SmartCitiesWorld in 2019

We round up our main takeaways from smart city developments in 2019. We’d love to hear yours.

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Latest Trend Report

Trend Report 2025: Planning and operating thriving cities – innovation for smarter urban living

Trend Series

Download our latest report to uncover how artificial intelligence is being used to support cities in how they plan and operate city services to ensure they are vibrant, sustainable and economically thriving modern spaces.

Latest Webinar

OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

Webinars

Join city and industry experts to explore how AI is enabling more personalised, accessible, and trusted government services, and uncover practical strategies for responsible AI adoption that benefits all citizens. Hear from Manchester City Council and the City of Tampere.

Latest Podcast

Podcast: Using mobility data to shape the future of cities

Podcasts

TomTom’s Ralf-Peter Schäfer discusses the power of real-time data in reshaping city life, and what the future holds for smart urban mobility.

Latest Urban Exchange Podcast

Urban Exchange Podcast Episode 31 – Resilient Sydney: 33 local governments, one resilience strategy

Urban Exchange Podcast

Join us for a journey of collaboration on the Urban Exchange Podcast, where we discover how Resilient Sydney is aligning more than 30 local council on a single resilience plan.

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Most Popular

Sunderland installs sensor-based plaza in city centre

Tallinn launches smart recycling app

Nairobi launches air quality action plan and portal

Bristol City Council hits climate investment target early

How cities are turning public art into a civic solution

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Special Reports

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

Urban Exchange Episode 4: Francis Suarez, Mayor of Miami

Urban Exchange Episode 3: Glasgow City Council Leader Susan Aitken

Urban Exchange Episode 3: Glasgow City Council Leader Susan Aitken

City Profiles

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Smart Cities Reports

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Smart Cities Reports

SmartCitiesWorld City Profile – San Diego

Delve into this City Profile which focuses on how the City of San Diego is innovating through policy and technology to best serve its communities. Find out how it splits the city’s challenges and matches them to solutions that demonstrate exactly how technology, policy and investment come together to overcome both every-day and long-term issues.

Research

Webinars

OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

OnDemand Panel discussion: Using AI to create value in cities for communities and workforce

OnDemand Panel discussion: Using AI to create value in cities for communities and workforce

VIRTUAL DEBATE: How will 5G assist a rapidly urbanising world?

VIRTUAL DEBATE: How will 5G assist a rapidly urbanising world?

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