By 2020, two-thirds of all smart city execution strategies will incorporate key performance indicators
Smart city initiatives are no longer about optimised traffic patterns, parking management, efficient lighting and improvements to public works, new analysis suggests.
Instead citizen engagement and the enhancement of services and experience will be critical to the success of smart cities, according to international research firm Gartner.
For smart citizens the focus is not just about the use of technologies such as artificial intelligence (AI) and smart machines but the enhancement of services and experience, Gartner reports. Therefore, citizen-government dialogue is a key component that will ensure that the right issues are tackled.
“The way forward today is a community-driven, bottom-up approach where citizens are an integral part of designing and developing smart cities, and not a top-down policy with city leaders focusing on technology platforms alone,” said Bettina Tratz-Ryan, research vice president at Gartner.
To keep pace with the changing needs of citizens, and the development of new business, cities are now striving to become not just smart, but also innovative. Machine learning and chatbots are being used to engage citizens or assets with their environment.
Cities are building business and technology policies to assess the opportunities offered by potentially disruptive technologies like AI for elderly care, autonomous driving or delivery bots. In addition, there are emerging use cases for blockchain for transactions and in record keeping, said Gartner.
“As data analytics and insights become increasingly valuable because of the extensive analytics and learning, data algorithms will become the essential element to create user-focused services,” added Traz-Ryan.
“Changes in citizen mindsets mean that governments must change their mindsets. Government CIOs today need to look at creating innovation strategies to attract new industries and develop digital skills. They need to look at changing their spatial planning, road infrastructure, data and service management.”
Gartner analysts recommend CIOs in local government to:
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