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Dijon deploys contactless payment on buses and trams

The deployment of contactless has been brought forward in response to passenger expectations and will be progressively deployed across the bus network

 Contactless has exceeded expectations in Dijon ©Dijon Métropole/Gregory Girard
Contactless has exceeded expectations in Dijon ©Dijon Métropole/Gregory Girard

The French city of Dijon is set to roll out contactless payment on its buses following the success of open payment since it was introduced on the city’s tram network seven months ago.


French metropolis Dijon Metropole’s buses will be equipped with contactless validation terminals provided by shared mobility services firm, Keolis.


Meeting passenger expectations


Initially scheduled for 2019, the deployment of contactless payment on buses has been brought forward to respond to increasing passenger expectations and to facilitate access to the Dijon public transport network.


Passengers on bus lines 3 to 7 currently have been able to pay for their journey directly on board with their contactless payment card or smartphone and this open payment service will be progressively deployed across the bus network until mid-December 2018.


Inaugurated on 27 March 2018 on Dijon’s trams, open payment allows passengers (tourists, occasional or regular passengers who have forgotten their ticket) to pay for and validate their journey directly using their contactless payment card or smartphone, regardless of their bank.


Since its entry into service on the trams, 240,000 journeys have been made using contactless payment cards (versus initial forecasts of 30,000), by 46,000 different customers.


Lowest price


According to Keolis, passengers will always pay the lowest price for their journey, without having to present a paper ticket during inspections. The open payment system applies the pricing for normal tickets.


After three trips have been validated, the daily pass rate is applied, capping the amount paid for an unlimited number of trips the same day. During inspections, validation of the passenger’s payment card or smartphone on the controller’s terminal is all that is required to prove their right to travel.


Keolis is 70 per cent owned by SNCF and 30 per cent by the Caisse de dépôt et placement du Québec (CDPQ). It employs 63,000 people in 15 countries and recorded revenue of 5.4 billion euros in 2017.


Each year, Keolis claims more than three billion passengers worldwide use one of the shared mobility services.


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