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OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

Join city and industry experts to explore how AI is enabling more personalised, accessible, and trusted government services, and uncover practical strategies for responsible AI adoption that benefits all citizens. Hear from Manchester City Council and the City of Tampere.

OnDemand Webinar: Cities Climate Action Weeks: A global movement with local impact

Inspired by London, find out how Baku, Rio de Janeiro, Bangkok and Prague are creating their own Climate Action Weeks to drive ambitious local change - and are helping to build a powerful global movement.

Special Reports

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

Discover how Malaysia is leading the way in AI-powered urban innovation at the first Southeast Asian Smart City Expo in Kuala Lumpur.

Urban Exchange Episode 4: Francis Suarez, Mayor of Miami

Cities on the  Frontlines: LIVE from cop26 advancing net-zero and resilience

Preview: Lauren Sorkin, executive director at Resilient Cities Network, will be joined by Mayor of Miami, Francis Suarez, for reflections live from Cop26 and a discussion around advancing urban resilience.

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Podcasts

Urban Exchange Podcast Episode 31 – Resilient Sydney: 33 local governments, one resilience strategy

Join us for a journey of collaboration on the Urban Exchange Podcast, where we discover how Resilient Sydney is aligning more than 30 local council on a single resilience plan.

Urban Exchange Podcast Episode 26 - Championing urban heat resilience: Global Chief Heat Officer Eleni Myrivili

The Urban Exchange welcomes Eleni Myrivili, Global Chief Heat Officer for UN-Habitat and Atlantic Council, to discuss combatting urban heat at the local level.

Opinions

The future of smart city technologySponsored by Huawei

Imagination and vision is required to enable successful digital transformation in our cities, writes Huawei’s Nadim Abdulrahim.

Overcoming the innovation gap

There is a gap between the aspirations of cities and the true capabilities of smart city technology, writes Anders Lisdorf.

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Manchester launches People’s Panel for AI

How citizen-centric are you?

Public technology Portal sculpture unites Dublin and New York

Bloomberg Philanthropies launches coronavirus support programme for mayors

Multi-channel citizen engagement and XaaS: Gartner pinpoints next govtech trends

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

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Home | Governance and Citizen | Citizen engagement

Citizen engagement

The latest news on citizen engagement for smart city projects across the world.

Tallinn launches smart recycling app

Smart waste03 Dec 2025

The AI-based RecycleMore mobile app allows the user to take a photo of an item, identify the material, and receive instructions on how to properly sort waste.

Sunderland installs sensor-based plaza in city centre

Recreational space02 Dec 2025

Pixel Plaza features 12 LED totems that create an immersive experience and aim to reimagine culture and leisure spaces in the city through technology.

Nairobi launches air quality action plan and portal

Nairobi launches air quality action plan and portal

Air quality01 Dec 2025

For the first time, city leaders and residents in the Kenyan city will have access to hyper-local data about pollution levels in the places they live and work.

Espoo streamlines online services

Citizen engagement24 Nov 2025

OmaEspoo portal aims to make online transactions smoother regardless of time or location for residents and features new digital channels including a chatbot.

Bristol City Council hits climate investment target early

Bristol City Council hits climate investment target early

Climate action24 Nov 2025

The programme gave people, communities and businesses of Bristol an opportunity to invest in climate related projects, helping the city’s green transition.

Detroit breaks ground on solar neighbourhoods

Detroit breaks ground on solar neighbourhoods

Solar power19 Nov 2025

Ten neighbourhoods vied for the opportunity to transform blighted vacant land into landscaped solar arrays with the first to be activated in mid-2026.

How cities are turning public art into a civic solution

How cities are turning public art into a civic solution

Citizen engagement17 Nov 2025

Eight US cities are showcasing public art projects designed to bring their communities together as part of Bloomberg Philanthropies Public Art Challenge.

Cop30 repository to map urban milestones and decisions

Cop30 repository to map urban milestones and decisions

Climate action04 Nov 2025

One-stop-shop information portal is intended to provide transparency, empower and enable action by stakeholders to implement mitigation and adaptation measures.

Urban Transformation Summit spurs action to reimagine cities

Urban Transformation Summit spurs action to reimagine cities

News31 Oct 2025

Announcements at the WEF Summit included news of the first cohort for a global coalition dedicated to advancing high-quality, people-centred urban development.

Sunderland expands hub network to boost digital inclusion

Sunderland expands hub network to boost digital inclusion

Inclusivity31 Oct 2025

The seven new hubs have been established in communities with significant digital needs in the UK city, while five existing hubs have been strengthened.

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What is ‘Smart City’ and why do we need them?

Smart city is the framework based on Information and Communication technologies that enable the development of sustainable practices to address the urbanisation challenges. Leveraging the technology is one of the foremost pillars of ‘smart cities’ in order to increase efficiencies and improve the quality of resident’s life and the city’s services.

Smart city research initiative aims to develop results-driven playbook

ESI ThoughtLab will define the cost benefits of smart city investments and provide city and business leaders with an evidence-based guide.

Gothenburg boosts sustainable public transport push with e-bus roll-out

More than 150 electric buses will be introduced in the region covering Gothenburg, Mölndal and Partille, where 180 million trips are made by bus each year.

ST Engineering to provide smart city platform for Lusail City

The company will build and operate a smart city platform with citywide network connectivity for the Qatar city using advanced AI and data-driven technologies.

Speaker line-up announced for Cities Climate Action Summit

Experts from cities and organisations around the world will come together in SmartCitiesWorld’s three-day hybrid event to tackle the climate challenge head-on.

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Guest Opinioins

How smart city life is transforming futures across Sunderland

Liz St Louis, director of smart cities and enabling services at Sunderland City Council, shares details of the real ...

Modernising public services and the $9.8 trillion case for govtech

Government technology is entering a new era of modernisation, fostering innovations that are enabling a digital and ...

AI has huge potential for residents – but city leaders must build trustSponsored by Sand Technologies

Jonas Allen, VP of marketing at Sand Technologies, reflects on exclusive new research showing that city residents see ...

Identifying meaningful use cases to fulfil the promise of AI in citiesSponsored by Sand Technologies

Matthew Panszczyk at Sand Technologies explains the strategy for AI deployments is sometimes more important for success ...

Three liveable city projects in the spotlight

Luke Antoniou explores how citizen engagement and inclusivity is shaping smarter, more sustainable cities and ...

Putting people first: the key priorities for a post-pandemic smart city

Westminster City Council’s Aruj Haider on why technology must come second to the people it serves and the importance of ...

The importance of building with – not over – nature

Noah Baars, cities analyst, and Laxmi Haigh, lead of editorial, Circle Economy, highlight why cities need to think ...

Think Tank: When the sea swallows your cities

In the latest of our opinion pieces from members of our Advisory Board, a grim warning is issued about the risk of ...

Think Tank: Cities on the frontline and lessons for a resilient recovery

In the latest of our opinion pieces from members of our Advisory Board, the question ’how can I build resilience for ...

Think tank: Sex(ism) and the city

In the latest of our opinion pieces from members of our Advisory Board, the question of whether our cities are truly ...

Beyond the pandemic: the technology that will remain part of our smart cities

Covid-19 has brought new kinds of technology into our lives but which will remain beyond the pandemic?

Covid-19 is ushering a new era in government services

Local government will never be the same again in the wake of the coronavirus pandemic, writes Tactile Mobility’s Eitan ...

Smart waste, an opportunity cities should not trashSponsored by Paradox Engineering

Embracing smart waste will lead to healthier, more efficient and prettier cities, writes Gianni Minnetti, CEO of ...

Latest City Profile

SmartCitiesWorld City Profile – Dublin

Smart Cities Reports

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Latest Trend Report

Trend Report 2025: Planning and operating thriving cities – innovation for smarter urban living

Trend Series

Download our latest report to uncover how artificial intelligence is being used to support cities in how they plan and operate city services to ensure they are vibrant, sustainable and economically thriving modern spaces.

Latest Webinar

OnDemand Trend Report Panel Discussion: AI for personalised government services – building trust and inclusivity in cities

Webinars

Join city and industry experts to explore how AI is enabling more personalised, accessible, and trusted government services, and uncover practical strategies for responsible AI adoption that benefits all citizens. Hear from Manchester City Council and the City of Tampere.

Latest Podcast

Podcast: Using mobility data to shape the future of cities

Podcasts

TomTom’s Ralf-Peter Schäfer discusses the power of real-time data in reshaping city life, and what the future holds for smart urban mobility.

Latest Urban Exchange Podcast

Urban Exchange Podcast Episode 31 – Resilient Sydney: 33 local governments, one resilience strategy

Urban Exchange Podcast

Join us for a journey of collaboration on the Urban Exchange Podcast, where we discover how Resilient Sydney is aligning more than 30 local council on a single resilience plan.

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Most Popular

Sunderland installs sensor-based plaza in city centre

Tallinn launches smart recycling app

Nairobi launches air quality action plan and portal

Bristol City Council hits climate investment target early

How cities are turning public art into a civic solution

SmartCitiesWorld Newsletters (Daily/Weekly)

Our editorial newsletter pulls together our latest news items into one email, direct to your inbox. We also feature our latest city interviews, Special Reports and Guest Opinions.

Special Reports

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

Urban Exchange Episode 4: Francis Suarez, Mayor of Miami

Urban Exchange Episode 3: Glasgow City Council Leader Susan Aitken

Urban Exchange Episode 3: Glasgow City Council Leader Susan Aitken

City Profiles

Smart Cities Reports

SmartCitiesWorld City Profile – Dublin

Find out how Dublin is innovating to improve experiences and services for its communities in the latest SmartCitiesWorld City Profile, including digital twin projects, traffic reduction, and economic growth.

Smart Cities Reports

SmartCitiesWorld City Profile 2024 – City of Madrid

Discover how the city of Madrid is innovating to become a smarter, more sustainable city that’s able to deliver improved services to residents and visitors alike.

Smart Cities Reports

SmartCitiesWorld City Profile – San Diego

Delve into this City Profile which focuses on how the City of San Diego is innovating through policy and technology to best serve its communities. Find out how it splits the city’s challenges and matches them to solutions that demonstrate exactly how technology, policy and investment come together to overcome both every-day and long-term issues.

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

The future of smart city technologySponsored by Huawei

Most Popular

Latest City Profile

SmartCitiesWorld Newsletters (Daily/Weekly)

Citizen engagement

Most Popular

SmartCitiesWorld Newsletters (Daily/Weekly)

Guest Opinioins

AI has huge potential for residents – but city leaders must build trustSponsored by Sand Technologies

Identifying meaningful use cases to fulfil the promise of AI in citiesSponsored by Sand Technologies

Smart waste, an opportunity cities should not trashSponsored by Paradox Engineering

Latest City Profile

Latest Trend Report

Latest Webinar

Latest Podcast

Latest Urban Exchange Podcast

Most Popular

SmartCitiesWorld Newsletters (Daily/Weekly)

Special Reports

How AI cities shape Malaysia’s digital future – and the role of the region’s first Smart City ExpoSponsored by Smart City Expo Kuala Lumpur

City Profiles

Research

Webinars